Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Introduction
As an Invoice Acquisition Specialist based in India, you will play a crucial role in providing utility and invoice management services to our portfolio of clients. You will be responsible for ensuring the accurate and timely receipt of client invoices, maintaining our high standards for accuracy and efficiency. This role requires exceptional English-speaking skills and the ability to work night shifts to cater to clients primarily based in the United States.
Responsibilities will include
- Manage a portfolio of clients by tracking their monthly invoices and ensuring timely receipt.
- Optimize the invoice receipt process to expedite the receipt of invoices. Create projects and complete them in a timely manner.
- Coordinate with utility providers to quickly track down missing invoices.
- Execute proper procedures and follow-ups according to standard operating procedures (SOPs).
- Collaborate with team members and provide support to fulfill their job duties as needed.
- Partner with other departments to ensure a smooth transition when taking on new properties.
- Work closely with the Utility Service Manager and internal teams to meet client needs effectively.
- Meet department metrics and Key Performance Indicators (KPIs) to maintain high standards.
- Conduct timely do the analysis of the vendors based on the data we have in the system and provide inputs on service optimization.
Daily:
- Resolve missing bill alerts and vacant bill alerts
- Resolve escalated web retrievals
- Associate uncategorized invoices
- Upload invoices received through email into Client Admin
- Download bills from utility provider websites, as needed
- Ensure all client invoices are being received in a timely manner
- Work with utility providers to track down missing invoices
- Accurately process data from client invoices into Client Admin
Weekly:
- Follow through on change of address and utility provider authorizations
- Assist and help team members fulfill their job duties when needed and/or available
- Attend 1:1 with the direct manager
- Participate in team meetings
- Fill out Progress Report
Monthly:
- Create a good working relationship with internal teams to ensure client expectations are met
- Work closely with Implementation Consultants when taking on new properties to ensure the transition runs smoothly for the client
- Drive optimization of expected receipt method for all assigned utility bill accounts
- Meet department metrics and KPIs on a monthly basis
- Contribute to department projects
Desired Qualifications
- Excellent communication skills – both verbal and written
- Basic computer skills with proficiency in Microsoft Office products, specifically Excel
- Ability to deliver quality results with strict deadlines
- Excellent problem-solving skills and attention to detail
- Self-motivated with or without supervision; a healthy desire to constantly succeed
- Organizational skills needed to balance workload to achieve optimal results
- Ability to work well with others in a team setting
- Property management experience is a plus
Note:
This role requires working night shifts to accommodate the time zone difference with clients based in the United States. Exceptional English-speaking skills are essential to effectively communicate with clients and ensure a high level of customer satisfaction. Additionally, the requirements for relevant experience are elevated, with a preference for candidates with 3-5 years of experience in a similar role.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
