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City of Amsterdam, New York, United States
Hybrid
The Invoice Specialist is responsible for managing invoice-related queries and processing billing transactions accurately and on time. This role focuses on resolving invoice issues, processing credit notes and rebills, issuing manual invoices, and maintaining accurate billing records in line with company policies and internal controls.
Working across Salesforce and AX, the Invoice Specialist ensures a high standard of customer service, supports billing accuracy, and meets agreed service level agreements (SLAs).
Manage inbound invoice-related queries through Salesforce, providing prompt, professional, and accurate responses.
Investigate and resolve invoice discrepancies, credit note requests, rebills, and other billing-related issues.
Process invoice corrections, credit notes, rebills, and manual invoices accurately and within agreed timelines.
Liaise with internal teams to resolve invoicing issues and ensure accurate billing.
Maintain accurate billing records and ensure all actions are documented appropriately.
Support month-end invoicing activities and provide documentation for audit requests as required.
Ensure compliance with internal financial controls, company policies, and relevant procedures.
Provide general administrative support to Finance and carry out other ad hoc duties as required.
Bachelor’s degree in Finance, Accounting, Business, or a related field preferred.
Equivalent practical experience may also be considered.
2–3 years of experience in invoicing, billing operations, finance administration, or a similar role.
Experience handling customer or stakeholder queries in a case management system such as Salesforce.
Experience processing invoice corrections, credit notes, and rebills in an ERP system such as AX or similar.
Experience working in a high-volume, deadline-driven environment.
Strong understanding of invoicing and billing processes.
High attention to detail and accuracy.
Ability to manage multiple priorities and meet deadlines.
Proficiency in ERP/accounting systems and Microsoft Excel.
Experience with multi-currency transactions.
Experience in a shared service or customer-facing finance environment.
Invoice-related queries are resolved accurately and within SLA.
Invoice corrections, credit notes, rebills, and manual invoices are processed correctly and on time.
Billing records are accurate, complete, and compliant with internal controls.
Customers and internal stakeholders receive timely and effective support.
Our success is built on our people. We are committed to creating an environment where everyone feels empowered to be their authentic selves and do their best work. Alongside a supportive and inclusive culture, we offer a range of benefits designed to make work both rewarding and enjoyable:
