Tempe, Arizona, United States
Onsite
Job Profile:
IT Support Specialist 3Job Family:
IT Support ServicesTime Type:
Full timeMax Pay – Depends on experience:
$99,400.00 USD AnnualApply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Description:
Arizona State University seeks a strategic leader to advance institutional digital accessibility. The Digital Accessibility Lead will serve as ASU’s central authority for digital accessibility governance, compliance, and support across academic, administrative, and enterprise systems, while leveraging emerging technologies—including AI-driven accessibility tools—to enhance efficiency and accuracy.
This position coordinates ASU’s accessibility framework, oversees training and consulting programs, reviews technology procurements, and partners with university stakeholders to ensure ASU’s digital ecosystem supports an inclusive experience for all. This includes instructional content, websites, mobile apps, and enterprise platforms.
The Digital Accessibility Lead role is a part of the Operational Design & Web Experience within Enterprise Technology, the university's central technology organization. This role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.
Salary Range: $66,200.00-$99,400.00 per year; DOE.
Essential Duties:
Leadership & Strategy
Lead ASU’s Digital Accessibility Initiative to achieve institutional and regulatory compliance.
Develop and implement accessibility policies, standards, and governance frameworks.
Establish and chair accessibility committees, liaison networks, and task forces.
Represent ASU in external collaborations with vendors, advocacy groups, and peer institutions.
Supervise staff, consultants, and vendors.
Manage program budgets, contracts, and reporting to senior leadership.
Be an example of empathy, compassion, and emotional intelligence.
Lead in a values-driven organization with a strong commitment to inclusion and belonging.
Inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
Lead by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.
Proactively explore and leverage artificial intelligence (AI) and emerging technologies to advance digital accessibility across ASU’s digital ecosystem.
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
Collaborate across teams and actively participate in ET/ASU events and programs.
Compliance & Risk Management
Work with various groups regarding federal/state accessibility laws and standards (ADA, Section 504/508, WCAG 2.1 AA).
Monitor compliance with ADA, Section 504/508, and current WCAG standards
Conduct accessibility audits (e.g., websites, systems, mobile apps), remediation, and using assistive technologies (e.g., screen readers, captioning, alt media).
Partner with General Counsel on risk assessments, reporting, and legal compliance.
Review and approve technology procurements to ensure accessibility clauses in contracts.
Training, Outreach & Support
Coordinate the design and manage training programs for faculty, staff, and content creators.
Provide consultation and office hours to assist units with accessibility remediation.
Maintain user-friendly resources, guides, and role-based materials (e.g., FRAME, Equidox, Siteimprove).
Promote awareness through communications, presentations, and recognition programs.
Consulting & Stakeholder Engagement
Offer centralized consulting on accessible design for courses, web, and enterprise platforms.
Collaborate with across diverse and decentralized stakeholders (academic and administrative) units to integrate accessibility into workflows.
Coordinate accessibility liaisons and facilitate unit-level accountability.
Knowledge of ASU systems, policies, and technology infrastructure
Monitoring & Reporting
Lead enterprise-wide reporting and dashboards on accessibility progress and compliance.
Use tools like Siteimprove, YuJa, UDOIT, and Equidox to track remediation and inform decisions.
Collect feedback from users to guide continuous improvement.
Foster a positive, inclusive culture aligned with ASU and ET values.
Manage and resolve accessibility issues that are reported
Desired Qualifications:
Strong project management, organizational, and communication skills.
Experience implementing, coordinating, and developing institutional frameworks.
Familiarity with accessible web development (HTML, CSS, ARIA), CMS (Drupal, WordPress), and LMS (Canvas).
Experience using accessibility testing tools (Deque, aXe, WAVE, Siteimprove).
IAAP, CPACC, WAS, CPWA, or ADS preferred.
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values-driven organization with a strong commitment to inclusion and belonging.
Ability to cultivate a psychologically safe environment where all team members can thrive.
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs
Working Environment:
Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, or moving between office spaces.
This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Use an ASU or personal vehicle to travel to different campuses, including Downtown Phoenix, North Scottsdale, Tempe, Polytechnic, and West Valley
Regular on-site attendance in Tempe, AZ is required for this role. Candidates must be able to reliably commute to the office.
Primary Location: Tempe Campus
Department Statement:
Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation.
ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us?
Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.
Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
Driving Requirement:
Driving is not required for this position.Location:
Campus: TempeFunding:
No Federal FundingInstructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$23504.htmldTo be considered, your application must include all of the following attachments:
Cover letter
Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.Want to know if this job is worth applying to?