Business Analyst – Enterprise Processes, Agile Delivery & Stakeholder Management

Job Summary
Synechron is seeking a versatile and experienced Business Analyst supporting emerging technologies to facilitate digital transformation projects across diverse industry sectors. In this role, the candidate will analyze and translate complex business needs, develop detailed solution designs, and collaborate effectively with cross-functional teams to ensure successful project delivery. The ideal candidate will leverage a strong understanding of business processes, technological trends, and agile methodologies to deliver scalable, efficient, and innovative solutions aligned with organizational objectives.

Software Requirements
 

Required Software Proficiency:

• Requirements management tools: Jira, Confluence — supporting detailed requirements documentation, traceability, and collaboration (latest versions)

• Process modeling tools: Visio, Lucidchart — for creating workflow diagrams, process maps, and operational models

• Business intelligence/reporting tools: Power BI, Tableau — for data visualization and stakeholder reporting support

• Agile project management tools supporting sprint planning, backlog management, and progress tracking

Preferred Software Skills:

• Business analysis frameworks supporting process optimization and customer journey mapping

• Data analytics tools supporting operational or customer insights support

Overall Responsibilities

• Gather, analyze, and validate detailed business and functional requirements supporting enterprise or client-driven projects

• Translate business needs into comprehensive functional and technical specifications, including process models and workflows

• Collaborate with product owners, technical teams, and stakeholders to ensure requirements are clear, feasible, and aligned with strategic objectives

• Facilitate requirement workshops, gap analysis, and process improvement initiatives supporting operational excellence

• Support development and testing teams by providing detailed requirement documentation and use cases

• Assist in User Acceptance Testing (UAT) planning and coordination to ensure solution delivery meets business expectations

• Monitor and manage scope and change requests to ensure project timelines and budget targets are met

• Maintain consistent communication with stakeholders regarding project status and requirement clarifications

Technical Skills (By Category)

• Languages & Tools:

  • Essential: Jira, Confluence — comprehensive management of requirements and documentation support

  • Preferred: Business modeling tools (Visio, Lucidchart) supporting process and workflow design

• Data & Analytics:

  • Support for data analysis, visualization, and requirements supporting enterprise reporting (Power BI, Tableau)

• Process & Methodologies:

  • Agile, Scrum, Waterfall frameworks supporting iterative project delivery support

Experience Requirements

• 2-5 years of experience supporting business analysis and process improvement initiatives in enterprise or client environments

• Proven track record translating complex business needs into detailed requirements and technical specifications

• Experience working within agile teams supporting project lifecycle activities from inception to implementation

• Industry experience in finance, healthcare, or large-scale enterprise sectors supporting compliance and operational excellence (preferred)

• Alternative pathways include extensive experience in business process management and documentation support supporting enterprise transformation

Day-to-Day Activities

• Conduct requirements elicitation workshops, interviews, and stakeholder interviews to gather detailed business needs

• Document functional, non-functional, and technical requirements supporting project scope and objectives

• Analyze business processes and workflows, proposing process enhancements and automation opportunities

• Collaborate with development, testing, and operational teams to clarify requirements and support solution design

• Support UAT activities, requirement sign-off, and change management processes

• Maintain and update detailed documentation supporting project artifacts, process models, and operational standards

• Communicate effectively with stakeholders to manage expectations and provide regular project updates

• Support continuous improvement initiatives by evaluating new methods, tools, and industry best practices

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Computer Science, Information Technology, or a related field

• 2-5 years of experience supporting business analysis in enterprise or large-scale transformation projects

• Certifications such as CBAP, CCBA, PMI-PBA are advantageous

• Proven experience supporting requirements management and process optimization activities supporting compliance and operational excellence

Professional Competencies

• Critical thinking and analytical skills supporting complex process analysis and solution design

• Leadership and mentorship abilities to guide teams and support knowledge sharing

• Strong communication skills for stakeholder engagement, documentation, and reporting

• Adaptability to evolving industry standards, frameworks, and regulatory requirements

• Strategic mindset supporting operational excellence, compliance, and enterprise growth

• Organizational skills to manage multiple projects, requirements, and process improvements efficiently

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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