Onsite
IT Applications Analyst
6-Month Fixed Term Contract
Location: Shirley Office 2 days a week (with occasional travel)
About MVH Europe
Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 18 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.
AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.
At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.
The role
We are looking for a proactive and customer-focused IT Application Analyst to join our Application Services Team. This is an exciting opportunity for someone with strong application support experience who enjoys troubleshooting, improving services, and working across both cloud and on-premise environments.
In this role, you will provide 2nd and 3rd Line Application Support, manage incidents through to resolution, and work closely with internal stakeholders and third-party vendors to ensure the stability and performance of business-critical applications.
Key Responsibilities
Act as a key point of contact for the Application Services Team
Provide 2nd and 3rd Line support for supported business applications
Own and manage escalated incidents through to successful resolution
Conduct incident investigations and coordinate resolutions for customers
Liaise with and manage third-party vendors during Incident, Change, and Request activities
Configure, develop, test, maintain, and support application services
Administer user access and fulfil service requests in line with security policies and procedures
Perform root cause analysis and implement corrective actions to improve application stability
Proactively monitor core application services and initiate incident management processes where required
Identify and recommend improvements to application services across the business
Carry out regular maintenance activities including software updates, backups, and patching
Support project delivery activities on behalf of the Applications Team
Create and maintain technical and operational documentation
Conduct application testing and peer reviews of improvements across the application estate
Skills and Experience
Essential Experience
4+ years’ experience in IT Operational Support (1st or 2nd Line) with a strong focus on applications
Strong hands-on experience supporting business applications
Experience working within ITIL frameworks
Service Operations experience working to SLAs and KPIs
Knowledge of Incident, Request, and Change Management processes
Experience in application configuration and maintenance
Experience supporting SaaS applications such as Microsoft Azure or supporting/configuring off-the-shelf applications
Knowledge & Technical Skills
Strong troubleshooting skills across both on-premise and cloud-based applications
Good working knowledge of the Microsoft Office suite
Understanding of Incident Management processes
Awareness of development and software delivery processes
Skills & Attributes
Excellent written and verbal communication skills
Ability to communicate effectively with internal and external stakeholders
Experience coordinating incidents with third-party suppliers on behalf of customers
Strong analytical and application problem-solving skills
Ability to work both remotely and on-site while managing workload independently
A proactive attitude with a willingness to investigate unfamiliar issues and see problems through to resolution
Desirable
ITIL v3 or ITIL v4 Certification
If this sounds like you:
Please contact Christina Scimeca, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.
MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.
Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment
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Please reach out to christina.scimeca@linnaeusgroup.co.uk for more information.
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