Join America’s favorite family bakery since 1934—home of Little Debbie®, Drake’s® Cakes, and Sunbelt Bakery® Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You’ll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you’ll discover a better way to live and work.
Pay
Salaried grade 3
$56,500 - $62,900 / year, depending on qualifications and experience
Actual salaries may vary and in some cases may be higher with extensive experience and strong performance.
Non-exempt
Schedule
1st Shift, (Monday - Friday, 8:00 a.m. - 5:00 p.m.); additional hours as needed
On-site
Location
10260 McKee Road, Collegedale TN 37315
Job Summary
McKee Foods is seeking an IT Asset Technician to join the Corporate IT Asset team. Become part of a team that values innovation, adaptability, and a hands-on approach. The IT Asset Technician focuses on complete end-user hardware lifecycle management—from staging and deployment to decommission—and serves as the local, hands-on point of escalation when remote Help Desk triage is unable to resolve complex desktop or hardware issues.
Key Responsibilities
- Manage physical hardware lifecycle processes including receiving, staging, deploying, auditing, asset tagging, and decommissioning equipment
- Provide on-site, hands-on escalation support for workstations, laptops, mobile devices, and peripherals when remote Help Desk triage fails to resolve the issue
- Track hardware assets, lifecycle statuses, and escalated tickets using Freshservice
- Execute device enrollment, image deployment, and hardware provisioning utilizing Workspace ONE (WS1)
- Deliver, install, wire, and configure physical computer setups and workstations for end users across local manufacturing and office facilities
- Diagnose, repair, or replace failed components and research root causes for recurring hardware or system faults
- Support corporate IT standardization efforts to maintain quality hardware support and lower total cost of ownership (TCO)
Required Qualifications
- High School Diploma or equivalent
- 1+ years of experience in hands-on computer hardware assembly, repair, component replacement, and Windows/mobile device deployment.
- Proven ability to diagnose, troubleshoot, and fix complex physical hardware, workstation, and peripheral failures on-site
- Familiarity with operating in environments utilizing Google Workspace and enterprise Windows OS platforms
- Strong customer service skills with a professional, proactive, and team-oriented mindset
- Excellent interpersonal and written/verbal communication skills
- Willingness to travel up to 5%
Preferred Qualifications
- Associate Degree or 2+ years of relevant college education (experience may substitute for degree)
- Prior experience managing hardware inventory/assets in Freshservice (or similar ITAM systems like ServiceNow or Jira)
- Hands-on experience with Workspace ONE (WS1) or similar Mobile Device Management (MDM) imaging/provisioning tools
- Background in desktop support escalation, hardware repair depot, or field service engineering.
- Exposure to basic networking (switches/routers) or secondary OS platforms (macOS/iOS/Android)
Benefits
- Competitive weekly pay
- Profit-sharing cash bonus program
- 401(k) with matching contributions
- 25 days Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
- Medical insurance, including health, dental, vision and prescription drug plan
- Supplemental plans, including life insurance
- Fully-paid parental leave
- Health Center and Pharmacy
- Mental wellness counseling (on-site in TN, virtual elsewhere)
- Tuition reimbursement
- Credit Union
- Exercise and recreation facility
- Wellness programs with incentives
- Employee Assistance Program (EAP)
- Short-term and long-term disability benefits (company-paid)
We are an Equal Opportunity Employer
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