IT Automation & Support Specialist

About the Role

We're looking for a curious, hands-on IT Specialist to join our lean IT team. This isn't a traditional helpdesk role — we want someone who sees a repetitive task and instinctively thinks "I could automate that".

You'll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI-assisted development with tools like Claude Code.

One of our previous IT team members progressed into our SRE team. We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.

What You'll Do

• Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
• Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
• Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
• Maintain and administer self-hosted infrastructure — firewalls, switches, and internal services
• Write scripts and lightweight tooling to automate common requests and reduce toil
• Collaborate with our SRE team on infrastructure awareness and escalations
• Document runbooks, processes, and internal guides clearly and consistently
• Occasionally support Windows and Linux users alongside our primary macOS environment

What We're Looking For

Core IT skills

• Solid macOS administration experience — you know the OS, not just the UI
• Linux comfort — enough to SSH in, read logs, and not panic
• Experience with MDM tools (Kandji, Jamf, or similar)
• Identity and access management — Okta, Google Workspace, SSO basics

Scripting & automation

• Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks
• Git basics — version control your work, not just save to Desktop
• Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.)

Mindset

• You ask "why does this keep happening?" before closing a ticket
• You're comfortable with ambiguity and can prioritise without hand-holding
• You write things down — runbooks, notes, decisions
• You want to understand how things work, not just fix symptoms

Nice to Have

• Experience with Docker or containers at a basic level
• Networking fundamentals: VLANs, firewalls, switches, VPN concepts
• Familiarity with monitoring and alerting tools (Grafana, Datadog, etc.)
• Exposure to AWS or other cloud platforms
• Any Slack bot, webhook, or internal tooling project you've built — even a small one

What We Offer

• A team that treats IT as engineering, not just support
• Real autonomy to build tooling, propose improvements, and own projects
• Opportunity for engineering progression for the right candidate
• A lean, collaborative team where your contributions are visible and valued
• Fully remote working

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Private health Insurance
• 20 days off annually
• Wellhub membership
  
• English Lessons
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
  

If you've automated something that used to take 20 minutes, written a script that made your team's life easier, or just find yourself wanting to understand how the network actually works — we'd love to hear from you.

#LI-fulltime