IT Business Analysis Senior Specialist

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

• Should have minimum 10+ years of experience in Blue Yonder Dispatcher WMS on development and implementation projects.
• Collaborate with customers to understand their specific needs, pain points, and desired outcomes for the requested changes and enhancements.
• Analyze the existing Blue Yonder Dispatcher WMS configuration and data to identify opportunities for improvements and new capabilities.
• Document the detailed requirements, including functional specifications, user stories, and acceptance criteria.
• Ability to translate operational requirements into well-defined solution designs and recommend quality outcomes that meet business expectations.
• Leverage the Blue Yonder Dispatcher WMS platform's configurability and customization capabilities to implement the requested changes and enhancements.
• Develop custom reports, labels, dashboards, and KPI metrics based on the Blue Yonder WMS data to meet the customer's reporting and analytics requirements.
• Demonstrated strong knowledge of BY Dispatcher WMS architecture, including the required infrastructure setup.
• Ability to configure warehouse/site environments from scratch and implement required warehouse process flows based on business and operational requirements.
• Implement data extraction, transformation, and loading (ETL) processes to ensure accurate and timely data availability for reporting and analytics.
• Optimize data management practices, including data cleansing, normalization, and governance, to maintain data integrity and reliability.
• To train our operators on Blue Yonder Dispatcher WMS Superuser tasks
• Provide comprehensive training to the customer's end-users on the new features, functionalities, and reporting capabilities.
• Develop user guides, training materials, and knowledge base articles to ensure the customer's team can effectively utilize the enhanced Blue Yonder Dispatcher WMS.
• Monitor the performance and adoption of the implemented changes and enhancements and gather feedback from the customer.
• Identify and prioritize additional improvement opportunities based on the customer's evolving needs and industry best practices.
• Provide ongoing support, troubleshooting, and maintenance for the Blue Yonder Dispatcher WMS and its integrations.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.