Location:
4910 Tiedeman Road, Brooklyn Ohio
Job Summary
The IT Business Analyst works with a cross-functional team in optimization of application capabilities & business processes. This role provides business analysis and project/product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).
Essential Functions
- Influence requirements for new application features and enhancements that are consistent with strategic priorities.
- Participates in the design process to ensure it supports business requirements and an optimized user experience.
- Capture requirements for a moderately complex system and/or multiple systems; understands the SDLC and its impact on deliverables.
- Translate business requirements into technical requirements and convey with appropriate level of detail to the development team.
- Broaden expertise of the business and work with technical and business teams to support business objectives.
- Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.
- Understands security, risk management, and IT process principles and escalate to appropriate team(s) as needed.
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
- Bachelor's Degree or equivalent experience (preferred)
Work Experience
- 4+ years of relevant experience (required)
Skills
- Experience with CRM applications, e.g. Siebel CRM, Salesforce
- Excellent analytical skills
- Must be able to familiarize with and be hands on with the software application platform(s) supported by the squad
- Must be able to familiarize and understand technical implementation of the software application platform(s) and bridge the gap between business and technology
- Ability to work in a group/team setting.
- Ability to work independently with minimal direction.
- Takes accountability/responsibility for tasks and actions
- Excellent written and verbal communication skills
- Strong collaboration skills and team player with positive attitude
- Familiar with Agile, Scaled Agile Framework and Waterfall concepts
- Experience working in agile squads
- MS Suite proficiency Word, Excel, PPT
- Experience using JIRA and Confluence
- Business Analysis deliverable in the form of use cases, process flows, data mapping documentation
- Ability to break down complex concepts into simple and digestible requirements
- Execute Design thinking, Systems thinking when developing requirements artifacts
- Must be driven to deliver quality and have attention to detail
- Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Working knowledge of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
- Working knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Working knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
- Working knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision.
- Working knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
- Working knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
- Working knowledge of the activities, tasks, deliverables and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement.
Core Competencies
- All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
- General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Work Location Category
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 06/01/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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