IT Business Analyst for Global Medical Affairs

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Role: IT Business Analyst for Global Medical Affairs

Location: Krakow – 3 days/week onsite

Based in our new IT hub at Unity Tower in Krakow, this is an exciting opportunity to join Galderma’s growing IT presence in Poland as an IT System Owner within our R&D function.

We are seeking an experienced IT Business Analyst who will act as the IT System Owner for a portfolio of Medical Affairs platforms, partnering globally with stakeholders to ensure systems are compliant, scalable, and aligned to business strategy.

Operating at the intersection of business and technology, you will translate Medical Affairs needs into robust IT solutions, working in close alignment with the roadmap. You will contribute to the optimisation and governance of key platforms, including Veeva and Salesforce, which support Medical Information, Scientific Engagement, Medical Content, Field Medical (MSLs), and non-interventional activities.

Working within a complex and highly regulated environment, you will ensure solutions are audit-ready, operationally effective, and continuously improved. This is a highly collaborative role, requiring strong domain expertise and the ability to confidently navigate across IT, compliance, and vendor partners to drive efficiency and consistency across Medical Affairs globally.

Key Responsibilities

• Partner closely with Medical Affairs stakeholders to gather, shape, and translate business needs into clear, compliant IT requirements.

• Lead workshops and working sessions to align on scope, priorities, and solution design.

• Support and optimize key Medical Affairs processes, including Medical Information, Medical Content, Field Medical (MSLs), scientific events, non-interventional studies, and grants management.

• Contribute to the implementation, enhancement, and integration of systems supporting Medical Affairs, working with IT teams and external vendors.

• Ensure solutions meet regulatory and compliance standards (GxP, PV, GDPR) and support validation and audit readiness.

• Act as a trusted interface between business, IT, QA, PV, Clinical and Regulatory, proactively identifying risks and driving resolution.

• Support project delivery, manage dependencies, and contribute to continuous improvement and innovation across Medical Affairs platforms.

Skills and Qualifications

• Bachelor’s or Master’s degree in Information Technology, Life Sciences, Computer Science, or a related field.

• 5–10+ years of experience as an IT Business Analyst in the pharmaceutical, biotech, or life sciences industry.

• Proven hands-on experience with Veeva CRM, Veeva MedComms, Veeva PromoMats, and Salesforce Service Cloud.

• Strong experience supporting Medical Affairs or closely related domains such as Pharmacovigilance, Regulatory, Clinical or Commercial Medical.

• Solid experience working in regulated (GxP) environments and with validated systems.

• Hands-on experience with enterprise IT systems and complex system integrations.

• Experience collaborating with external vendors and operating in complex, multi-stakeholder environments.

• Fluent in English, with strong written and verbal communication skills.

What we offer in return:

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

• You will receive a competitive compensation package with bonus structure and extended benefit package.

• You will be able to work in a hybrid work culture.

• You will participate in feedback loops, during which a personalized career path will be established.

• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps:

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.

• The next step is a virtual conversation with the hiring manager and the wider team. 

• The final step is an in-person interview with the local HRBP

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.