IT Business Analyst - Quality Assurance - NDS

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

We are looking for IT Analysts who can work collaboratively in a team based Agile environment within IT Delivery.  Helps deliver pragmatic solutions based on business value and NDS IT technology direction.  This role requires both analytical skills as well as a focus on quality.  Specifically, this role formulates and defines system scope and objectives through research and fact-finding combined with leading testing and validation that system changes have been implemented as intended.

JOB RESPONSIBILITIES:
•    Curious and self-motivated to dig in and fully understand system functionality and business processes.
•    Perform gap and current state analysis, develop system requirements, design, prototype, test, train, and define support procedures and implementations.
•    Possesses and continually builds business acumen including student lending industry knowledge and the operational areas and systems Nelnet currently uses to successfully service student loans.
•    Provides clear and concise verbal and written communication tailored to the appropriate audience (technical and non-technical). 
•    Works with stakeholders and Product Owner to evolve the backlog around the goals and objectives of the product.      
•    Working knowledge of Agile; fosters open communication and teamwork.
•    Stimulates collaboration among clients, operations, and technical staff.
•    Identifies and assists with required system documentation and user guide updates and creation.
•    Listens to and understands audience 
•    Develop and maintain test plans, manual and automated test scripts (as required) for functional, interface and user acceptance testing.
•    Identifies test scenarios, develops test scripts, and creates expected results for use in test cycles.
•    Able to develop appropriate acceptance testing criteria and performs post implementation validation to confirm system changes are implemented and functioning as expected.

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

NOTE: Internal Associates working in a remote capacity may be considered for this position.

EDUCATION: 
Bachelor’s Degree and/or commensurate experience.

EXPERIENCE: 
•    Experience in working in a collaborative, team-based development environment.
•    3 to 5 years of experience as a Business Analyst, Systems Analyst, Quality Analyst or detailed working knowledge of several system functions.  
•    Good working knowledge of word processing and spreadsheet tools, STAR, Velocity, SQL, Crystal Reports, Snowflake, SAP Central Management Console (CMC), Inspire Interactive CCM, and the internet.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
•    Strong verbal and written communication skills with the ability to communicate at all levels of the organization.
•    Strong consensus building, multi-tasking, interpersonal, and analytical skills.
•    Ability to work with both technical staff and clients.
•    Self-directed and highly motivated.
•    Ability to obtain a security clearance.
•    Knowledge in the area of NIST compliance strongly desired.
•    Ability to quickly learn new technologies and business functions. 
•    Ability to perform effectively in a team-oriented environment. Experience with Agile strongly desired. 
 

Starting Annual Salary for this role: $55k - 80k

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring