IT business partner

You will act as the primary bridge between the business and IT, translating strategic objectives into technology solutions. Reporting to the Head of IT, you will own the enterprise SaaS portfolio, build trusted relationships with senior business stakeholders, and, as a confident, hands-on IT generalist, ensure the day-to-day technology experience of staff is seamless. This is a standalone role requiring someone who is equally comfortable presenting a technology strategy to the leadership team and troubleshooting a conferencing system before an important meeting.

Responsibilities

Technology Strategy & Planning

• Partner with senior leaders and department heads to understand business goals and co-develop a technology strategy that actively enables them
• Support the Head of IT to develop and maintain a multi-year IT roadmap, presenting it to stakeholders on a regular basis
• Identify and champion opportunities to improve business performance, efficiency and competitive advantage through technology
• Contribute to annual IT budgeting and business case development for technology investment.

SaaS & Software Lifecycle Management

• Own the end-to-end lifecycle of the company's SaaS portfolio — from evaluation and procurement through to renewal, rationalisation and retirement
• Manage vendor relationships, contracts and licence optimisation to ensure value for money and appropriate usage
• Maintain a clear, current inventory of all software assets, their owners, costs and renewal schedules
• Lead or support the selection and implementation of new software platforms, working closely with business stakeholders and the offshore support team.

Stakeholder Engagement & Relationship Management

• Serve as the trusted, visible, on-site technology advisor to business stakeholders at all levels
• Translate business needs into clear, actionable requirements for the offshore IT support team
• Act as the escalation point and internal advocate for the business when offshore support is insufficient or unresponsive
• Produce clear, accessible technology communications and updates for non-technical audiences.

IT Governance & Risk

• Ensure software and systems comply with relevant data protection, security and licensing obligations
• Identify and manage technology-related risks, feeding into broader business continuity and risk planning
• Define and maintain appropriate IT policies and standards in conjunction with the Head of IT.

Hands-on Support (as required)

• Provide practical, on-site support when the situation demands it — including troubleshooting meeting room AV and conferencing equipment, supporting new starter onboarding, and resolving issues that cannot be addressed remotely
• Be the visible, competent face of IT in the office, ensuring issues are resolved quickly and professionally.

Skills & Experience

Essential

• Demonstrable experience in an IT Business Partner, IT Manager or senior technology generalist role, with responsibility for stakeholder engagement at a senior level
• Strong understanding of SaaS platforms and software contract and licence management
• Proven ability to develop or contribute to technology roadmaps and strategies, and to communicate them clearly to non-technical audiences
• Experience translating business requirements into IT solutions, working with internal or external delivery teams
• Comfortable operating hands-on in a small company environment, including resolving practical IT issues as needed
• Strong organizational and prioritization skills, with the ability to manage a varied workload independently.

Desirable

• Experience managing or coordinating an offshore or outsourced IT support function
• Familiarity with IT governance frameworks such as ITIL
• Experience with software procurement and vendor negotiation
• Exposure to cyber security principles and data protection obligations (e.g. UK GDPR).