Role Purpose & Scope*
(why does this job exist and what scope does it cover?)
Serve as the strategic interface between the business platform and IT, shaping a multi‑year technology roadmap, orchestrating delivery across global sites, and ensuring GxP‑compliant platforms (where applicable) deliver measurable outcomes (cost, quality, speed).
Key
Responsibilities*
- A. Strategic Partnership & Business Alignment
- Serve as the primary IT liaison to business platform leadership teams, aligning technology strategy to business goals and operational priorities
- Co‑create technology-enabled business strategies (e.g., via Collaboration Pods/C‑Pods or business platform councils).
- Participate in business strategy setting, Value delivery measurement, KPIs, and benefit realization tracking together with the business
- Identify and shape digital transformation opportunities, advising leaders on emerging technologies and their feasibility.
- Responsible for end to end demand qualification & intake
- Innovation & digital transformation enablement aligned with business strategy and priorities
- Quality, security & compliance accountability for the platform and corresponding sites
- B. Portfolio, Product & Program Leadership
- Lead the IT project/portfolio for the business platform: prioritization, business case development, resource allocation, and execution oversight.
- Drive consistent IT product delivery across internal and external manufacturing networks (critical for CMDO external partners).
- Oversee IT roadmap development, including technologies supporting manufacturing, quality, ERP/MES/QAD systems, data products, and automation.
- Governance participation under the new TOM
- Cross functional orchestration across CoEs, DIOs, Digital & Data, Product owners, etc
C. Stakeholder Engagement & Relationship Management
- Build strong partnerships, Structured, proactive stakeholder management at various levels of business e.g. leaders, plant operations, quality heads, supply chain, and external CMOs
- Act as a trusted advisor by communicating IT concepts clearly to non‑technical stakeholders.
- Assign the right product managers/owners to key initiatives.
- D. Governance, Compliance & Risk Management
- Ensure compliance with IT policies, GxP, regulatory frameworks, data integrity, and platform governance.
- Support quarterly business reviews, track KPIs, and monitor IT services' contribution to business outcomes.
- E. Operational Excellence & Continuous Improvement
- Monitor and optimize performance of IT solutions across manufacturing and quality operations.
- Support operational troubleshooting while maintaining strategic focus—balancing deep business understanding with selective operational involvement.
- F People Management and site IT leadership
- Lead a team of IT site leads for respective platform
- Ownership of site/platform/cross-platform digital roadmap
- Capability building & maturity uplift / people development
Required Skills & Competencies*
(e.g. technical, interpersonal, problem solving)
1. Interpersonal & Relationship Skills
- Effective communication & storytelling—conveying complex IT topics in a business context.
- Collaboration & influence—building trust-based relationships across cross‑functional and multicultural teams.
- Emotional intelligence—empathy, stakeholder empathy, conflict resolution.
2. Cognitive & Strategic Skills
- Systems thinking—connecting business processes, data, and technology into a cohesive strategy.
- Problem-solving & critical thinking—diagnosing operational and technological issues and enabling decision-making.
- Strategic foresight—anticipating external trends, technology shifts, and business risks.
3. Personal Effectiveness
- Proactive ownership—moving from reactive service delivery to strategic partnering.
- Resilience & adaptability—essential in fast-changing CMDO environments and digital transformation.
- Consultative mindset—questioning assumptions, co‑creating solutions.
4. Leadership & Change Capability
- Ability to lead change, coach business partners, and drive organizational adoption of new technology.
- Skilled in navigating ambiguity and influencing without authority—common in matrixed global operations.
Qualifications (Min. requirements to perform assigned tasks)
Education/Degree
Required*
- 7–12+ years in IT roles, with at least several years in business partnering, IT strategy, manufacturing IT, or enterprise platforms.
- Experience in regulated industries (biopharma, medical, manufacturing) preferred.
- Demonstrated success in leading multi-functional IT initiatives and working within matrix environments.
- Bachelor’s degree in IT, Engineering, or Business; Master’s degree is an advantage.
