Want to know if this job is worth applying to?
Amsterdam, Noord-Holland, Nederland
Hybrid
As a Chapter Lead Engineer, you will report directly to the IT Area Lead. In this role, you will be the technical authority and senior engineer in the team to contribute to the area’s objectives. The chapter lead engineer follows and executes the strategy set by the IT Area Lead and Chief Product Owner. You will also lead a chapter, set the work-standards for your team and take charge of developing, innovating, and safeguarding expertise to ensure the seamless delivery of technical services for the organization and its customers. You will also play a crucial role in developing and mentoring team members to achieve their personal, career, and organizational goals.
Team
The purpose of the Global Workplace Services is to provide our ING colleagues with a Digital Workplace to collaborate frictionless in a hybrid world. Global Workplace Services enables all colleagues worldwide to do their jobs as effectively as possible, using modern digital tools that are secure, up to date and user friendly.
The workplace department maximizes the delivery of value for employees by leveraging on the Microsoft Cloud Platform on the areas of collaboration, productivity, and employee experience services. Workplace leverages the Microsoft Cloud Platform in terms of speed and scale of developments in the areas of collaboration, productivity, and employee experience services. This means that Workplace owns and manages all Microsoft platforms and integrations (e.g.: Microsoft 365, Copilot M365, Microsoft Copilot Studio, Microsoft Power Platform, Viva Suite) and any new Microsoft technology in these areas.
This also includes driving the engineering implementation and continuous improvement of Microsoft Purview capabilities to govern, protect, and manage data across the Microsoft 365 workplace, including Information Protection, Data Loss Prevention (DLP), Data Lifecycle Management, Audit, eDiscovery, Insider Risk Management (IRM), Communication Compliance, and Data Security Posture Management (DSPM). These capabilities support secure collaboration, regulatory compliance, responsible AI adoption, and protection against oversharing or leakage of sensitive information across Microsoft 365, Copilot, agents, and other workplace services.
Employee Collaboration, Productivity & Engagement Chapter: The purpose of this chapter is to provide the productivity tools for employees to communicate, collaborate, and engage day-to-day. To deliver, develop and support end-user file services, telephony services, a powerful collaboration platform that enables teamwork, content management, and streamlined communication for common end users using the Microsoft tooling for their work (M365 SharePoint, OneDrive for Business, Copilot, Viva, Power Apps, Power Automate). We create a common library of useful automations, delivering training, innovating with future integration from Microsoft to come, and solving all technical and security incidents. Within this chapter, Microsoft Purview can be positioned as an enabling platform for secure productivity and collaboration by helping employees classify and protect sensitive information, prevent data loss across Exchange, SharePoint, OneDrive, Teams, endpoints, and AI interactions, manage retention and records requirements, and provide visibility into data risks related to Copilot, agents, and other generative AI solutions.
Roles and responsibilities
As the Chapter Lead Engineer in Global Workplace Services you will have various responsibilities across Technical Authority & Engineering Leadership, Secure AI Platform Leadership, Executive Stakeholder Leadership, AI Product Engineering & Integration, and Engineering and People Leadership.
Technical Authority & Engineering Leadership
Acts as the highest technical authority for Employee Productivity platforms (incl. Purview, and AI observability) within the area.
Defines the technical strategy and multi-year architecture roadmap for Microsoft 365, Microsoft Copilot, Microsoft Purview, Viva, Power Platform and associated workplace technologies.
Balances innovation, operational resilience, cyber security, regulatory compliance, cost optimization and employee experience in all technology decisions.
Provides technical leadership during critical incidents, cyber events, platform outages and regulatory audits.
Establishes engineering guardrails, reference architectures, automation standards and platform governance practices across all products within the area.
Architect enterprise-grade AI and multi-agent systems (Copilot, GenAI agents, orchestration frameworks)
Lead design of agentic workflows (multi-agent reasoning, routing, integrations)
Define and implement AI platform architecture, RAG pipelines, and integrations with enterprise systems
Drive technical decision-making, architecture reviews, and engineering standards
Secure AI Platform Leadership
Ensure AI systems are scalable, secure, observable, and compliant
Leads the engineering strategy for enterprise AI productivity platforms including Microsoft 365 Copilot, Copilot Studio, AI Agents and future Generative AI workplace solutions.
Defines enterprise controls for secure AI adoption including oversharing prevention, data classification, DSPM, DLP, Information Protection, Insider Risk Management and AI governance.
Partners with Security Architecture, CISO, Risk, Compliance and Legal teams to ensure responsible AI implementation.
Ensure AI reliability, monitoring, and continuous improvement loops
Drive AI safety, governance, observability, and risk mitigation frameworks
Guarantee compliance with security, data protection, and regulatory standards
Executive Stakeholder Leadership
Advises CIO, CTO, CISO and executive leadership on workplace technology strategy.
Represents ING in strategic engagements with Microsoft senior engineering and product leadership.
Influences enterprise-wide investment decisions for productivity, collaboration, AI and data protection capabilities.
Translates business strategy into engineering roadmaps and technology investment plans.
AI Product Engineering & Integration
Build and scale Copilot / M365 agents and enterprise AI use-cases
Design API-driven integrations with systems (ServiceNow, Azure DevOps, M365, Graph, Workday, etc)
Implement AI-enabled workflows embedded in enterprise platforms and Sofware Development Lifecycle (SDLC) processes
Define measurement frameworks, evaluation metrics, and feedback loops for AI systems
Engineering and People Leadership
You are the senior engineer: Contributing to the engineering implementation, coding, configuration, management of and continuous development and improvement of one or more of our WPS services. Programming, Designing, configuring and maintaining SaaS applications, and AI platform. Resolving major incidents and problem resolution.
You establish and champion engineering standards, governance principles, and operational practices that enable secure, compliant, and well-governed collaboration across the digital workplace. You ensure that chapter members have the knowledge, capabilities, and accountability required to embed these practices effectively within day-to-day service delivery.
You are driving Continuous Delivery and Continuous Deployment in Azure DevOps for relevant service components.
Ensure the right resources and capabilities are present and the work can be performed optimally by the engineers in the chapter. This means steering on efficiency and effectiveness, whereas the PO drives on the outcome.
You are the chapter’s HR lead and coach: Evaluating capabilities of staff within the chapter, inspiring and motivating the other engineers, and identifying gaps and prioritizing development activities. This means you will perform target setting, IDP (individual development plan), Mid-Year Review, and End-Year Review based on the input from CPO, IT AL, and MT WPS and your own observations.
You are the leader of transformational projects, executing change to accomplish the goals of the area’s strategic vision and digital roadmap.
You lead strategic transformation initiatives that strengthen the area’s digital roadmap, balancing innovation, risk management, regulatory expectations, and employee experience. You influence stakeholders across functions to drive sustainable change and ensure successful adoption of new capabilities and ways of working.
Take responsibility for developing and delivering change management plans and achieving outcomes that support the organization’s overall strategy.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
We’re looking for a candidate with a prove track record and skills in:
Required Technical Experience
15+ years of enterprise engineering experience with at least 10 years designing and operating large-scale workplace or cloud platforms.
Proven experience leading engineering organizations responsible for mission-critical platforms supporting tens of thousands of users globally.
Deep hands-on expertise across Microsoft 365 architecture including:
Exchange Online
SharePoint Online
OneDrive
Teams
Viva Suite
Microsoft 365 Copilot
Microsoft Purview
Entra ID
Power Platform
Demonstrated expertise in:
Enterprise Architecture
Zero Trust Security
Identity and Access Management
Data Governance
Information Protection
Data Loss Prevention
Large-scale Cloud Transformation
API-based integrations
Automation and Infrastructure as Code
Experience leading complex technology transformations exceeding multiple millions in annual platform investment.
Engineering Excellence
Expert understanding of platform engineering principles.
Proven experience establishing engineering practices including:
DevSecOps
CI/CD
Site Reliability Engineering (SRE)
Observability
Platform Telemetry
Engineering Quality Metrics
Service Resilience Engineering
Strong automation mindset with experience using Infrastructure as Code, APIs and workflow automation at scale.
Demonstrated ability to use data, telemetry and business outcomes to guide technology decisions.
Leadership Experience
Experience of agile planning, managing and organizing resources within short/medium timescales within the overall policy framework is a plus.
You are a team player with a positive mindset and have Expertise in driving and steering multidisciplinary teams.
You have a track record of building and maintaining highly collaborative, flexible, and productive cross-organisation teams with different cultural backgrounds.
You are articulate, persuasive and able to communicate constructive criticism and IT related concepts to a broad range of technical and non-technical audiences.
You have outstanding oral and written communication skills, as well as outstanding negotiation and change management skills.
You have the ability to take responsibility, steer realisations based on facts and data and you possess managerial courage to question and make decisions.
You have the ability to simplify complexity and drive operational excellence in agreement with CPO and IT AL.
You have proven to continuously develop yourself to keep ahead of market, technology, and organizational changes and are able to support other team members in their development.
You possess an Excellent level of English in both spoken and written communications.
It Is a plus if you have experience in the financial industry or other highly regulated environment.
Experience in a regulated environment is a strong plus, particularly where data protection, privacy, retention, investigation readiness, auditability, and responsible adoption of new workplace capabilities must be balanced with employee productivity and modern collaboration needs.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
25-28 vacation days depending on contract
Pension scheme
13th month salary
8% Holiday payment
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward?
Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.