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Boise, Idaho, United States
Hybrid
Not Available
Application Deadline:
09/23/2026 at 11:59 pm Mountain Time# of Positions:
1Job Type:
RegularJob End Date:
Exemption Status:
Non-ExemptPay Range:
$28.64 - $43.11 HourlyMinimum Age Requirement:
Job Description:
Idaho Power — located in vibrant Boise, Idaho — is looking for an IT Client Service Specialist I or II to join our Information Technology team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the safe, reliable, and affordable energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote.
What does an IT Client Services Specialist I or II do for us?
The IT Client Services Specialist serves as a primary point of contact for employees seeking technical support and is responsible for diagnosing, resolving, and managing incidents and service requests. The role provides support across a range of technologies, including hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices. Specialists document and categorize incidents, apply appropriate solutions, and use phone, email, and remote support tools to restore service efficiently. Depending on experience and level, the role may include advanced troubleshooting, determining final call categorization, and routing or coordinating with second-level support teams in accordance with IT Service Desk procedures.
In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.
A COMPETITIVE CANDIDATE WILL HAVE
Knowledge of:
Preferred:
Skills in:
Ability to:
MINIMUM REQUIREMENTS
IT Client Services Specialist I:
Education:
Preferred:
Experience:
IT Client Services Specialist II:
Education:
OR
Preferred:
Experience:
PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.
Competencies:
Adaptability, Building Customer Loyalty, Collaborating, Communication, Continuous Learning, Decision Making, Planning and Organizing, Stress Tolerance, Work Standards__________________________________
Need Assistance Completing Your Application?
Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: 208-388-2965 or Email: jobs@idahopower.com
Idaho Power is an Equal Opportunity Employer
We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.
Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.
