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Orlando, FL (Main Campus), United States of America
Onsite
Not Available
Facilities and Business Operations:
Facilities and Business Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.
Visit our website or follow us on Facebook and Instagram to learn more.
The Opportunity:
The UCF IT Department within Facilities and Business Operations is seeking to hire an IT Client Support Specialist I. The IT Client Support Specialist I is responsible for providing IT support including software and hardware troubleshooting, configuration, and installation.
This position will support UCF Connect campuses including Valencia East, Valencia West, Valencia Osceola, Lake Sumter State College, Seminole State, Eastern Florida State College, and the UCF Daytona campus. Support is provided over multiple channels, including phone, email, chat, walk-up, and desk-side.
Responsibilities:
Maintain, install, upgrade, and repair hardware and software across desktops, laptops, workstations, and peripherals, including Windows, macOS, and Linux systems. Diagnose technical issues and escalate complex problems when needed.
Troubleshoot computer and network issues using diagnostic and networking tools, and support endpoint engineering through systems such as Intune, Entra, MECM, Active Directory, Jamf, DHCP, and vulnerability management platforms.
Create and update knowledge base documentation, provide user training, and coordinate with vendors for troubleshooting, repairs, and parts replacement.
Meet annual performance metrics and service-level targets, contributing to vulnerability remediation and overall service quality.
Serve as part of a mission-essential team, remaining available for emergency response and occasional after-hours, weekend, holiday, or campus-closure support.
Work with vendor escalation teams, process vendor support tickets, and communicate effectively with UCF IT Infrastructure leadership and clients.
Lifts and moves computer equipment and materials as needed.
Minimum Qualifications:
High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
Excellent customer service and communication skills, with the ability to provide clear, patient support and effective user training.
Familiarity with enterprise endpoint management tools such as Microsoft Intune, MECM, Entra ID, or Jamf Pro, as well as vulnerability management platforms (e.g., Tenable, Qualys).
Experience supporting mixed operating system environments (Windows, macOS, Linux) in an enterprise or higher-education setting.
Relevant technical certifications (e.g., CompTIA A+, Network+, Security+, Microsoft 365 Certified: Modern Desktop Administrator, Apple ACSP/ACTC, Jamf 200+).
Working knowledge of networking fundamentals, including troubleshooting DHCP, DNS, VPN connectivity, and basic routing and switching concepts.
Ability to diagnose and resolve hardware and software issues using standard technical or network diagnostic tools.
Experience developing user-facing documentation, knowledge base articles, or contributing to IT service improvements.
Demonstrated ability to meet service expectations in a ticketing environment while managing multiple priorities effectively.
Experience coordinating with vendors, including escalating support cases, communicating with manufacturers, and managing warranty or repair processes.
Ability to work effectively in mission-critical situations, including flexibility for occasional after-hours or on-call support.
Special Instructions to the Applicants:
The anticipated salary range for this position is $20.29 to $22.57. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
Position requires a valid Class E driver’s license. The position may involve driving to various locations on and off campus to conduct University business.
This position will support UCF Connect campuses, with a base location at either Valencia West or the Cocoa campus (Eastern Florida State College).
This position is considered mission essential and must be available 24/7 in the event of an emergency.
May be required to work during emergency situations, including early mornings, evenings, weekends, holidays, and/or university closures (e.g., hurricanes).
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks! UCF offers:
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more…For more benefits information, view the UCF Employee Benefits Guide.
Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
UCF ITWork Schedule
Monday - Friday, 8:00am - 5:00pmType of Appointment
RegularExpected Salary
$20.29 to NegotiableJob Posting End Date
07-22-2026-12-00-AMVeteran’s Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf
The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.
For general application or posting questions, please email talent@ucf.edu.