IT Contract & Vendor Management Expert

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new IT Contract & Vendor Management Expert?

As an IT Contract & Vendor Management Expert at Intrum in Athens, you will act as a subject matter expert for IT vendor and contract management activities, ensuring high-quality service delivery, operational efficiency, and alignment with business and Group IT objectives. You will play a key role in vendor governance, performance monitoring, risk management, and cross-functional collaboration across internal and external stakeholders. Working closely with IT, Procurement, Legal, Information Security, and business teams, you will help ensure that third-party services support Intrum’s operational needs while complying with governance, security, and regulatory standards.

What will you do:

• Manage the end-to-end lifecycle of IT vendors, including onboarding, performance monitoring, renewals, and offboarding activities 
• Serve as the key point of coordination between Intrum IT teams and external technology vendors 
• Monitor vendor performance against agreed SLAs, KPIs, and contractual commitments 
• Coordinate regular service reviews and follow up on improvement actions where needed 
• Support contract lifecycle activities, including renewals, compliance tracking, and vendor governance processes 
• Identify and mitigate vendor-related operational, delivery, and security risks 
• Ensure alignment with Group IT governance, procurement policies, and regulatory requirements 
• Collaborate with Procurement, Legal, Information Security, and other stakeholders on vendor-related matters 
• Contribute to vendor performance optimization and value realization initiatives 
• Support audits, reporting activities, and proper documentation of vendor services and performance

What we are looking for:

• Bachelor’s degree in Information Technology, Business Administration, or a related field
• Minimum of 3 years of experience in Vendor Management, IT Operations, Procurement, or similar roles
• Experience managing IT service providers, outsourcing arrangements, or technology vendors
• Good understanding of SLAs, KPIs, contract management, and vendor governance practices
• Experience working within structured IT environments and operational frameworks such as ITIL or similar
• Strong analytical, commercial, and problem-solving skills
• Ability to manage multiple stakeholders, vendors, and priorities simultaneously
• Strong communication, negotiation, and relationship management skills
• Excellent command of written and spoken English

It’s a plus if you bring:

• Experience in financial services or other regulated environments 
• Familiarity with cloud, SaaS services, or third-party risk management practices 

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

• a supportive work environment
• quite rich training & development activity
• exciting career opportunities and a solid internal career path
• hybrid work model allowing to combine work from home and office

About Intrum:
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.
Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.
At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”.

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
 

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!