Job Description Summary

Service Desk IT Coordinators provide direct level 2 end-user assistance to the customers of the Division of IT Service Desk. The Service Desk provides IT support to the faculty, staff, and students of the University, including assistance with the Windows, Apple, and Linux operating systems, standard productivity applications, the Internet, networking, and a wide range of University academic and administrative applications. Support is provided over the telephone, on a walk-in basis, by remote control and live chat and via email. Service Desk Level 2 Analysts are responsible for all aspects of the customer relationship and strive for excellence in the customer experience. IT Coordinators coach student employees, keep abreast of the latest support and technology trends, research and resolve difficult technology support requests, produce user documentation and review, refine and improve support processes and procedures.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university. Experience: Three (3) years of professional information technology experience. Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of technical equipment operation. Knowledge of software products. Skill in oral and written communication. Skill in the use of Google Office Suite. Ability to interpret and apply policies, procedures, regulations, and laws. Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Additional Job Details

Additional Information: Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship Information:

• DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.
• F1 STEM OPT support is not available for this position.

Preferences:

• Prior experience providing IT support in a higher-ed environment
• Familiarity with supporting: Canvas, Google Workspace, Workday

Required Application Materials: Applications missing below material will NOT be considered

• Resume
• Cover Letter 
• List of Three References

 

Best Consideration Date:

• November 12, 2026

 

Posting Close Date:

• N/A

 

Open Until Filled:

• Yes

 

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

Department

DIT-BSS-Community Support & Outreach (CSO)

Worker Sub-Type

Staff Regular

Salary Range

$53,940.00 - $64,728.00

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Resources

• Learn how military skills translate to civilian opportunities with O*Net Online