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Watsonville, California, United States
Onsite
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General Summary
Essential Job Accountabilities
Respond to and manage incoming IT Service Desk requests to ensure employee technology issues are resolved in a timely and effective manner
Diagnose and resolve local network and communication issues to maintain operational readiness and minimize disruptions to business operations
Maintain and support local VoIP phone systems and related equipment to ensure reliable communication across the business unit
Support and maintain local Active Directory objects, network applications, servers, and services to ensure secure, compliant, and reliable IT operations aligned with company policies
Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures.
Assist in testing Disaster Recovery and Business Continuity plans to reduce downtime and support rapid recovery in the event of system outages or emergencies
Coordinate the acquisition, installation, configuration, and maintenance of IT equipment to ensure compliance with corporate standards, best practices, and management direction
Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and lifecycle management
Support the design, installation, and maintenance of IT infrastructure for acquisitions, large projects, and joint ventures to ensure seamless integration and adherence to corporate standards
Provide ongoing support for business applications to ensure systems operate efficiently and in compliance with best practices and corporate requirements
Troubleshoot and resolve PC hardware and software issues to minimize downtime, meet service level expectations, and support employee productivity
Partner with business unit leadership to identify current and future IT needs to support enterprise initiatives, budgeting, forecasting, and alignment with company goals
Maintain clear and consistent communication with the IT Manager and local business leadership to support effective issue resolution, priority setting, and service delivery
Education
Associates degree or equivalent combination of training, experience and certifications
CompTIA A+ - Required
Microsoft Role-Based Certification (Single-Exam) - Required
CompTIA Network+ - Required
Work Experience
Minimum 5 years relevant experience in network and PC support for a multi-site business environment
Familiarity with cost accounting, budgeting, and forecasting
Knowledge, Skills, and Abilities
Demonstrated ability to apply advanced skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures
Ability to resolve a wide range of issues in imaginative as well as practical ways
Addresses problems of diverse scope that require analysis and evaluation of identifiable factors; exercises discretion in selecting methods, techniques, and solutions
Ability to performs day-to-day work with little to no supervision and receives minimal instruction on new or complex assignments
Advanced knowledge of relevant Microsoft Windows Server Operating Systems, Microsoft Active Directory, as well as a working knowledge of Microsoft Entra ID
Substantial working knowledge of the Microsoft Office Products
Working knowledge of server hardware, relevant workstations technologies and manufacturers, as well as various storage products
Working knowledge of Internetworking technologies such as routers, switches, access points and bridge products by manufacturers like Cisco, Palo Alto, Fortinet, etc
Working knowledge of Unified Communications technologies
Ability to convey technical concepts and ideas to non-technical personnel
Ability to apply management’s directives into coordinated plans that are applied, in a timely manner, toward completing assigned goals and tasks
Excellent organizational skills
Excellent customer service and interpersonal skills
Excellent verbal and written communication skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Additional Requirements/Skills
Ability and willingness to abide by company code of conduct daily
Commitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures and standards
Practical knowledge of standard business practices
Demonstrate a high degree of patience with an ability to work with all levels of management and staff
Demonstrate strong time management skills and consistent follow through
Ability to prioritize workload, especially under pressure
Travel to plants, satellite offices and job sites may be frequent with some extended daily and weekend hours required
Our Benefits at a Glance:
Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.
Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).
As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.
Benefits may vary for positions located outside of the continental United States.
Base Salary Range:
$63,481.00 - $95,221.00Pay may vary based upon relevant experience, skills, location, and education among other factors.
About Granite Construction Incorporated
Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
For additional information on applicant/employee rights please click here.
Notice to Staffing Agencies
Granite Construction, Inc. and its subsidiaries ("Granite") will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Granite, including unsolicited resumes sent to a Granite mailing address, fax machine or email address, directly to Granite employees, or to Granite's resume database will be considered Granite property. Granite will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Granite will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Granite's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Granite will not pay a fee to any Agency that does not have such agreement in place. Agency agreements will only be valid if in writing and signed by Granite's Human Resources Representative or his/ her designee. No other Granite employee is authorized to bind Granite to any agreement regarding the placement of candidates by Agencies.