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Rocklin, California, United States
Onsite
Location: Rocklin, CA (on-site)
Term: This is a fixed term position, slated to complete March 2027, with the potential to extend.
Position Summary
The Desktop Support Specialist is responsible for delivering Forgen's IT onboarding and offboarding procedures, maintaining accurate hardware and software asset inventory, and providing ad-hoc, in-person desktop support for employees in the Rocklin office. This role prepares, configures, deploys, and retrieves end-user devices; ensures accounts and equipment are provisioned and reclaimed according to established procedures; and troubleshoots desktop hardware and software issues. The specialist also documents procedures and creates knowledge base articles for end users.
The Desktop Support Specialist must exemplify our Core Values, contributing to the culture, growth, and performance of the entire company and is expected to deliver effective customer service in face-to-face, telephone, or electronic interaction with end users. You'll be committed to delivering excellent customer service. Your strong communication skills will help you diagnose the user's issue and explain technical issues in a way that non-experts can understand. Most of your work will take place in person in the Rocklin office, supplemented by phone, email, and remote support tools.
Forgen Overview
Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values: We Do What We Say, We Are Passionate About Our Work, We Are One Team, We Work Smart, and We Do The Right Thing.
Key Responsibilities
Basic Qualifications
Physical Demands & Work Environment
Ability to communicate orally with vendors, management, and other co-workers, both individually and in front of a group is important. Regular use of the telephone and email for communication is essential.
Sitting for extended periods is common. Hearing, vision and speaking within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.
Primarily an on-site office position in Rocklin. At times, visits to other offices or field project sites may be required, which may involve lifting, carrying, or pushing/pulling up to 50 pounds, and wearing required Personal Protective Equipment (PPE) including, but not limited to, earplugs, protective eyewear, gloves, hard hat, steel toed work boots, and high visibility safety apparel.
The job is primarily performed indoors in a traditional office setting and occasionally outdoors at construction sites, with possible exposure to machines, tools, heavy equipment, chemicals, solvents, dust, fumes, extreme weather, and uneven ground.
This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk.
Perks and Benefits
Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional benefits like education assistance, wellness programs, and employee awards.
Equal Opportunity
Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status.
Privacy Policy
At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes.
You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact hr@forgen.com.
