IT Desktop Support Specialist – Fully Remote
Superior Executive and Legal Recruiting is conducting a confidential search for an IT Desktop Support Specialist on behalf of a well-regarded legal services company.
The Opportunity
Working alongside the company's Head of IT, you will be the first point of contact for technology needs across a fast-paced legal environment. You will keep attorneys and staff productive by resolving issues quickly, with the discretion that confidential client work requires.
Key Responsibilities
- Provide first-line remote support by phone, email, chat, and ticketing system, resolving or escalating issues promptly
- Configure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users
- Support Windows, Microsoft 365, Active Directory, VPN, and video-conferencing tools
- Support legal technology such as document management, e-discovery, and time and billing applications
- Manage onboarding and offboarding: accounts, access, and equipment
- Reset passwords and manage multi-factor authentication under established security procedures
- Document solutions and maintain the knowledge base, following firm policies on confidentiality and data security
Qualifications
- 2+ years of desktop or help desk support experience; law firm or professional services background preferred
- Working knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems
- Strong troubleshooting skills and a patient, client-first communication style
- Sound judgment and a strong commitment to confidentiality
- Self-motivated, with a reliable home office and internet connection
- Preferred: legal technology experience, endpoint management (e.g., Intune), CompTIA A+ or Microsoft certifications
All resumes will be kept strictly confidential.
