IT Desktop Support Technician

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents.

The IT Desktop Support Technician will contribute to the successful implementation, maintenance, and enhancement of IT systems across projects. In this role, the IT Desktop Support Technician will collaborate with local project management to provide technical expertise and ensure that IT operations align with project and client requirements. The incumbent will play a critical role in managing IT security policies, resolving IT service tickets, and supporting the daily operations of the IT infrastructure. In this role, the IT Professional will maintain accurate hardware and software inventories, providing hands-on support for PCs, mobile devices, peripherals, and network infrastructure, and mentoring other IT technicians.

This position also requires occasional travel to project sites to provide on-site support, hands-on troubleshooting, and participation in surge efforts to meet customer and operational demands. The ideal candidate is a collaborative team player with strong technical aptitude, excellent problem-solving skills, and the ability to effectively support a fast-paced IT environment. This position is onsite and requires US Citizenship.

Key Responsibilities:

• Collaborate with local project management to provide IT support and develop requirements for existing and upcoming projects. 

• Work with existing project IT security policy and procedure to ensure client requirements are being met, draft changes and/or new policy and procedure for review as needed. 

• Contribute to the daily workflow of tickets, assisting with the triaging of tickets to the appropriate queues and technicians within the IT ticketing system.

• Work through effective resolution of all assigned and self-assigned tickets in coordination with daily IT ticketing activities and projects.

• Assist with the successful administration of information systems under the direction of the IT Director and IT Manager.

• Maintain accurate hardware and software inventory.

• Install, configure, and maintain PCs, mobile devices, and peripherals (such as printers).

• Assist and mentor other IT techs as needed.

• Terminate, test, and troubleshoot voice, video, and data infrastructure.

• Contribute, participate, and assist in the planning of customer surge support efforts

• Occasional travel to project sites for hands-on support as needed.

Knowledge, Skills and Abilities:

• Excellent communication and collaboration skills.

• Analytical and have problem-solving skills.

• Ability to manage time and prioritize tasks. Must be well organized with the ability to coordinate, prioritize, and follow through with multiple tasks simultaneously in a high-pressure environment.

• Ability to work independently and as part of a team.

• Organizational skills and ability to perform detail-oriented work, and a keen eye for aesthetics.

• In-depth knowledge of Active Directory Domain Controllers.

• Knowledge of AV/VTC hardware, software, and network connections and setting up, maintaining, and troubleshooting AV equipment.

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer information Systems, Engineering, system science discipline or related field. Two years of experience can be substituted for each year of the college degree.

• Typically, three years’ experience in IT related field to include experience as a full-service IT support team member in a Windows AD environment. 

• Experience working within an IT support team and able to contribute and collaborate in daily support activity.

• US Citizenship is required to apply.

       

Compensation Details:

$65k - 75k

       

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

 

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

 

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

       

Original Posting:

04/24/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

       

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.