Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As an IT Virtual Assistant, you will be called upon to work directly with our Virtual Assistant Tenants. You will ensure that we deliver high-quality, secure, and scalable solutions that meet business needs and align with IT strategy. You will also collaborate with other IT Technologist, stakeholders and vendors to plan, execute, and support Virtual Assistant projects and initiatives.

Responsibilities may include the following and other duties may be assigned:

• Evaluate, design, develop, and modify Middleware and Front-End applications.
• Develop system design documentation (including GUI design if required), perform coding, and test/debug programs.
• Assist in developing migration and system implementation plans.
• Recommend changes in development, maintenance, and system standards.
• Troubleshoot and correct program errors, prepare operating instructions, and compile documentation for program support.
• Incident and Problem Management: Provide expertise for complex incidents and problems, act as an escalation point for L1 and L2, interface with various partners, and perform troubleshooting to identify root causes of issues.
• Collaboration with Network Team: Configure DNS and Load Balancers.
• Monitor the performance and health of the VA Platform.
• Integration with other applications and Large Language Models using REST APIs and WebSockets.
• Have a working understanding of Conversational AI and integrations with Large Language Models.

Required Knowledge and Expertise:

• 3+ years of IT experience with a Bachelor's Degree in Engineering, MCA, or MSc
• 3+ years of professional experience in software development.
• 2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.
• Conversational and Generative AI experience (preferred, not required).
• Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).
• Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.
• Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.
• Excellent communication skills in English, both spoken and written.
• Self-starter that takes initiative in generating and comprehending documentation.
• Familiarity with Agile method of project delivery.
• Familiarity with Contact Center Cloud Technology and Virtual Assistants.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).