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Terre Haute, Indiana, United States
Onsite
MAJOR RESPONSIBILITIES:
Strategically oversee and support all facets of IT operations and service delivery within the assigned service area, ensuring alignment with institutional goals.
Provide expert technical consultation on technology services outside the scope of OIT, engaging IT support staff as needed to enhance service delivery.
Collaborate proactively with campus leadership to strengthen IT service delivery; act as the primary liaison between campus leadership and OIT.
Foster and sustain a culture of customer service excellence across all IT functions.
Direct and enforce IT change control processes in alignment with college-wide protocols to ensure consistency and compliance.
Administer the management of hardware and software assets following statewide policies and procedures.
Recruit, lead, and develop high-performing IT support staff, ensuring team effectiveness and accountability.
Actively participate in IT budgeting processes and oversee expenditures related to technology services to ensure responsible financial stewardship.
Lead team-based projects to completion using best-practice project management methodologies, ensuring timely and successful outcomes.
Build and maintain a collaborative, team-oriented environment; develop and manage project plans to support key initiatives.
Provide day-to-day operational leadership in IT, working in partnership with the Executive Director of IT Operations to drive compliance with OIT statewide objectives.
Direct, assign, track, and review IT Helpdesk requests and incidents to ensure timely resolution and adherence to defined Service Level Agreements (SLAs).
Conduct quality reviews of individual Helpdesk tickets to verify accurate resolution, timely response, and respectful communication.
Facilitate escalation of complex incidents to statewide teams or supervisors when issues fall beyond the scope of the IT Support Team.
Provide strong, strategic leadership of IT teams to advance and uphold statewide OIT goals and compliance standards.
Offer continuous leadership and coaching to all team members—both direct and indirect reports—to support professional development and team cohesion.
Deliver technical expertise on services beyond OIT Shared Services, involving IT staff when appropriate to expand support capabilities.
Serve on campus cabinets and boards, contributing IT leadership and strategic insight to institutional decision-making.
Maintain close communication and collaboration with IT System Administrator(s) and IT Network Administrator(s) to meet local campus service requirements.
Lead one or more statewide OIT teams, contributing to the advancement of shared services and institutional IT strategy.
SUPERVISION RECEIVED: Executive Director of IT Operations
SUPERVISION GIVEN: IT Support Staff (2)
HIRING RANGE: The salary range for this position is $65,000-$70,000 and is commensurate with education, skills, and relevant work experience.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in an IT related field
Three to five years’ supervisory experience supporting IT environments, including but not limited to management of a team, hardware asset management, budget management, configuration management, and software distribution.
Excellent customer service, organizational and strong leadership skills.
Must have excellent written, oral, interpersonal, and presentation communication skills and demonstrated the use of initiative and organizational abilities, with both technical and team management.
Proven ability to lead and manage a diverse team of professionals, developing and implementing effective programs to continuously enhance staff skills. Provide mentorship and strategic guidance to ensure individual career growth and alignment with organizational objectives.
Skilled in managing multiple high-level strategic initiatives simultaneously, consistently meeting deadlines, and tracking progress with minimal supervision. Inspire and guide team members to adopt similar proactive and accountable work practices.
Demonstrated ability to exercise discretion and maintain confidentiality while handling sensitive data and holding local administrative access to all desktop systems and data for secure and effective support.
Capable of analyzing and framing complex technical issues through the lens of institutional policy, ensuring decisions and recommendations align with organizational governance and compliance requirements.
Demonstrated abilities in change management and process re-engineering.
Understand the enterprise interrelation of IT components, wired and wireless networks, VoIP, Active Directory, LDAP, information security, familiarity with advanced desktop management tools, and advanced IT troubleshooting skills. Ability to improve efficiency by automating tasks.
Must be willing to travel as necessary.
Preferred experience in a higher education environment is highly desired.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
Health & Wellness
Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Work‑Life Balance
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services
Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.