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Atlanta, GA, USA, United States of America
Onsite
About NCR VOYIX
Title: IT End User Support
Location: Atlanta HQ North Tower Office
About NCR Voyix Corporation
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores and restaurants experiences with cloud-based, platform-led SaaS and services capabilities.
Position Purpose:
Provide comprehensive IT infrastructure and end‑user support across NCR Voyix locations, partnering with local, regional, and global business and IT teams to ensure reliable systems, secure operations, and high‑quality technical service.
Key Responsibilities:
End‑User & PC Support: Deliver hands‑on support for laptops, desktops, and high‑performance engineering workstations, including system staging, restoration, and recovery.
Help Desk Operations: Resolve incidents in accordance with SLAs, document and track issues, and collaborate with global teams to ensure timely resolution.
Information Security Support: Assist Global Information Security (GIS) with antivirus protection, data backup and recovery processes, compliance audits, and security initiatives.
Executive & Hybrid Workforce Support: Provide white‑glove technical support for employees and senior leadership in both office and remote work environments.
IT Asset Management: Maintain accurate hardware inventories, manage stock levels, and perform regular audits.
Vendor & Warranty Management: Coordinate with vendors for hardware support, repairs, and warranty services.
Hardware Troubleshooting: Diagnose and repair hardware issues, performing component replacements as needed.
Software Configuration & Support: Configure, troubleshoot, and resolve software issues across multiple platforms.
Technical Environment Expertise: Support Windows, Microsoft Office, and macOS/iOS environments.
Disaster Recovery & Business Continuity: Assist with disaster recovery planning, testing, and execution.
Project & Upgrade Support: Contribute to IT projects, system upgrades, new technology implementations, and hardware refresh initiatives.
IT Planning & Execution: Participate in planning and execution of IT initiatives aligned with business needs.
Timesheet Management: Accurately record and maintain weekly timesheets using designated systems.
Requirements:
Communication Skills: Ability to effectively collaborate with global, regional, and site‑based cross‑functional teams, as well as external vendors and solution partners.
Organizational Skills: Strong organizational and multitasking abilities with a collaborative, team‑focused mindset.
Flexibility: Willingness to support after‑hours IT needs and work across multiple NCR Voyix sites.
Experience: Minimum of 2 years of hands‑on technical support experience.
Education & Certifications:
Required: Associate or Bachelor’s degree in Computer Science or a related field.
Preferred: CompTIA A+, Network+, or Microsoft certifications (Office, Administration, or Professional).
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”