IT Endpoint Management Engineer

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

Description:

The IT Endpoint Management Engineer will be responsible for working closely with the IT Senior Desktop Integration Engineer in designing, engineering, and implementing Enterprise-class products to support Windows desktops and server environments. This includes Operating System configuration and deployment, as well as software, drivers, patches, and other items that can be centrally deployed and managed.

Additionally, the IT Endpoint Management Engineer is responsible for the projects assigned to them, systems managed by the Desktop Integration team, and working with the team to maintain these systems to ensure a high level of quality control and a positive end user experience with firm applications.

Key Responsibilities Include:

• Work closely with the IT Senior Desktop Integration Engineer to keep projects on track and maintain systems, documentation, and processes to provide a positive user experience.
• Work with other teams to understand and provide assistance for any necessary integrations with products maintained by the Desktop Integration team.
• Design, implement and maintain a standard desktop platform for firm applications.
• MDT SCCM Integration for task sequence creation and maintenance.
• Gold image creation with Windows 10 for both physical and Virtual Desktop Infrastructure (VDI).
• Autopilot configuration and deployment using Microsoft Intune.
• Create and test standardized installations for approved applications in order to automate delivery to endpoints.
• Implementation of configuration baselines and Desired State Configuration (DSC).
• Software update patch management using SCCM and Ivanti Patch for SCCM
• Patching of Microsoft operating systems, Microsoft Office products, and third party products such as Java, Zoom, Flash, Adobe Acrobat, etc.
• Application control and privilege escalation using BeyondTrust Privilege Management.
• Strong knowledge with creation/implementation/maintenance of Microsoft Group Policy and Intune policies for management of the Windows desktop environment.
• Strong knowledge with scripting in Windows PowerShell.
• Develop and manage Quality Assurance processes to provide assurance and credibility that workstations and deployments function correctly.
• Consult with technical staff and users on the evaluation and integration of new and/or specialized technologies.
• Maintain up-to-date knowledge of PC hardware specifications and configurations.
• Ability to triage issues; work with internal teams and vendor support to drive resolution.
• Incident and problem response through the Service Now ticketing system.
• Special projects and additional duties as assigned.

Qualifications:

• 3+ years of experience in an enterprise environment with System Center Configuration manager (SCCM) and/or Intune.
• Key Requirements:
  • Application delivery automation
  • Patch management
  • Endpoint imaging
  • Configuration baselines
• 6+ years of experience supporting desktop/server systems in an enterprise environment.
• Strong experience with performing technical analysis and resolution of application and hardware issues related to the Microsoft desktop/server environments.
• Strong experience with recent Windows workstation and server operating systems.
• Strong experience with recent Microsoft Office Products
• Intermediate experience creating successful testing environments.
• Basic experience with Information Security best practices and baselines.
• Experience with basic change management procedures.
• Experience with Ivanti products is a plus.
• Experience with BeyondTrust products is a plus.
• Experience with legal vertical applications is a plus.

Minimum Education:

• Bachelor’s degree in a related field.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.