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San Francisco, California, United States
Remote only
Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence.
Buildkite's IT team is small. This hire grows it, and it's the first one based in the Americas.
The split is roughly 60% operational support, 40% engineering today, and we expect it to tip toward engineering as we automate the repetitive tasks out of existence. We're publishing that number rather than burying it, because the engineering half is real work and not a someday.
We're not looking for someone to take tickets and provision devices. We're looking for someone who treats IT as an engineering problem — who automates instead of accepting manual work, builds systems instead of patching them, and documents as they go rather than as an afterthought.
Two things make this role different from the IT job you're picturing.
You'll be building with AI, and we're hiring for it directly. This isn't a role where AI is a nice-to-have you'll pick up as you go. We expect you to already work this way — shipping automation, integrations, and internal tooling with these tools in hand every day, in repos, through pull requests. What we care about is the judgement that remains once the tools are doing the typing: framing the problem before you delegate it, reading and questioning what comes back, and verifying behaviour rather than trusting appearance. We assess that directly, in a live working session, not by asking you about it.
You'll be rolling out AI tooling to the company. We're deploying Serval, an AI-native ITSM platform, to handle first-line support and access requests in Slack. Standing that up — the workflows, the knowledge sources, and the guardrails on what an agent is allowed to do unsupervised — is live work you'd co-own early on. Deciding where automation should stop is as much of the job as making it work.
You'll report to the IT Engineering Manager (based in Melbourne, Australia) and work closely with Engineering, Security, and People Ops.
You're not inheriting a mess, and you're not starting from zero. The foundations are solid and the team is three people — which means you'll spend your time extending things that work, and you'll have real say in what gets built next.
Your internal customers are mostly engineers who care about good tooling and will absolutely notice the difference between something well-built and something bolted together. That raises the bar — in the best way.
Pacific or Mountain time zone.
Our engineering team is global, but IT coverage has been APAC-only. That means a developer in San Francisco with a blocked deployment at 10am has been waiting until late afternoon for help.
You'd be the person who closes that gap — the first point of IT contact for the Americas, with real autonomy because there's nobody in your time zone to escalate to. That's the honest trade: more independence than most IT roles, and more genuine ownership, because for a good part of your day you are IT.
You'll have solid overlap with the rest of the team in your afternoons, and we run async properly — being the only person awake doesn't mean being the only person supported.
Monday morning: you're first up in your region, so you triage what came in overnight and unblock two people in Slack. Afternoon: overlap with the APAC team, review a PR for the automation you've been building. Tuesday: provision a device, then a focused block wiring up a Serval workflow for access requests — and working out which ones it should not be allowed to approve on its own.
You'll context-switch between reactive support and focused engineering work, often in the same day. Both sides of the role are real from day one.
Exact benefits may vary slightly by country. We'll walk through the specifics for your location.
Every application gets a response. If this sounds like the way you already sell, apply, or reach out with questions first.
At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.
If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.