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Somerset, Kentucky, United States
Hybrid
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
This role helps bridge implementation planning, operational requirements, and long-term supportability for critical data center systems.
Support enterprise data center infrastructure across SHI facilities by maintaining server hardware lifecycle processes, rack and row organization, cabling standards, asset accuracy, environmental monitoring, and operational readiness.
Contribute to data center modernization initiatives involving Data Center Expert, Sunbird, PDU infrastructure, rack inventory, environmental alerting, device licensing, and power visibility to improve monitoring, capacity awareness, and infrastructure supportability.
Partner with infrastructure, networking, facilities, compliance, project management, purchasing, and vendor teams to coordinate technical requirements, resolve blockers, track deliverables, and move infrastructure projects forward.
Translate hands-on operational requirements into actionable implementation plans, technical documentation, inspection records, support procedures, and process improvements that increase repeatability and reduce dependency on tribal knowledge.
Provide practical infrastructure insight during planning discussions by identifying implementation risks, support challenges, monitoring gaps, and operational considerations that influence long-term solution success.
Behaviors and Competencies
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.
Skill Level Requirements
Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate
Expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate
Experience in managing and maintaining computer systems and networks to ensure optimal performance and security. - Intermediate
Familiarity with tools such as Puppet, KernelCare, Tenable, and/or Tanium for automating and managing cloud environments. - Intermediate
Understanding of directory services such as Active Directory and LDAP for efficient user and resource management. - Intermediate
Ability to implement and manage DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams preferred - Intermediate
Other Requirements
Completed Bachelor's Degree in Computer Science or a related field, or relevant work experience required
CCNA certification is required upon hire, or must be obtained within six months of starting the role.
5+ years of experience supporting enterprise networking environments, with hands-on experience in DNS, DHCP, and/or IPAM.
Preferred
CCNP or equivalent advanced networking certification
Experience designing and supporting enterprise-scale DDI architectures.
Familiarity with automation and scripting (e.g., PowerShell, Python, APIs) to improve operational efficiency.
Experience contributing to platform standardization, service catalogs, or reference architectures.
Experience supporting hybrid environments across on-premises, data center, and cloud-connected networks.
The estimated annual pay range for this position is $70,000 - $125,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status