IT Engineer (EUDM)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com.

The EUDM Engineer/Consultant supports the efficient management of the EUC asset life cycle and operations. This role involves store and inventory management, asset handling, and overseeing the deployment of software and hardware.

How You Add Value:

· Maintain an organized inventory store, ensuring secure storage of assets.

· Assist with managing EUC assets, including receiving, issuing, and disposing of retired assets.

· Participate in item destruction processes, such as degaussing and crushing.

· Conduct physical stock checks and assist with inventory reconciliations.

· Monitor stock levels and support EUDM operations like onboarding and device refresh.

· Liaise with vendors for hardware repairs and billing discrepancies.

· Assist in billing reconciliation and preparation of reports.

· Process PC/iPad loan requests and prepare devices for issuance.

· Assist with deploying software to user devices.

· Participate in global technology rollouts to meet technology, security, and business requirements.

· Collaborate on Cloud PC/VDI requests with users and the Global DaaS team.

· Resolve incidents and communicate with stakeholders on deployment issues.

Qualifications:

· NITEC or Diploma in IT/Computer Engineering, with 2-3 years of working experience in an IT team. Fresh graduates are welcome to apply.

· Proficiency in Excel, PowerPoint, and PowerShell scripting is preferred.

· Ability to work independently and as part of a team.

· Detail-oriented, organized, methodical, with strong follow-up skills and an analytical thought process.

· Ability to function effectively in a fast-paced and dynamic environment.

· Agile and adaptable to change.

· Knowledge of ServiceNow is advantageous.

· Experience in managing suppliers/vendors for services rendered is an advantage.

This description reflects the core activities of the Consultant role but is not intended to be all-inclusive. Other duties within the group/department may be required, and there's an expectation for flexibility in handling various tasks as needed. Job descriptions will be regularly reviewed and updated where necessary to address organizational needs; any major changes will be discussed with the job holder.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date