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Job Description:
We are looking for a proactive and driven IT Support Engineer II with hands-on experience managing both Apple and Windows devices, using tools like Jamf Pro and VMWare Workspace One. This role is critical in owning device lifecycle management, supporting SaaS platforms, and contributing to automation and integration initiatives. The ideal candidate is a self-starter with strong troubleshooting skills, a passion for customer service, and the ambition to grow as an IT professional.
You will act as a Tier 2 and 3 escalation point, contribute to maintaining secure and scalable infrastructure, and help improve IT operations through process and workflow optimizations. This role includes participation in an on-call rotation for evening and weekend support and regularly scheduled on-site visits to our Newark office.
Manage Apple devices via Jamf Pro and Windows devices via VMWare Workspace One throughout the entire device lifecycle
Configure and enforce security policies, compliance standards, patch management, and deployment workflows
Build and maintain deployment packages and automation scripts (Jamf + Bash/Python for macOS; Workspace One + PowerShell for Windows)
Optimize and maintain existing workflows for both platforms, ensuring smooth onboarding and ongoing device performance
Support Okta administration (user/group management, MFA, SSO, lifecycle events)
Assist with automating provisioning and deprovisioning through Okta Workflows or scripts
Troubleshoot identity-related issues and coordinate with vendors for resolution
Help maintain accurate SaaS integrations and access policies
Maintain, enhance, and troubleshoot scripts and automated IT workflows
Support integrations between core IT platforms (e.g., Okta, Slack, Zoom, Jira)
Identify opportunities for automation that improve efficiency and reduce manual tasks
Partner with senior engineers to continuously refine processes and toolsets
Serve as a Tier 2 and Tier 3 escalation point within the IT Support team
Troubleshoot complex hardware, software, and SaaS-related issues across macOS and Windows environments
Respond to high-priority support incidents with urgency and a calm, solution-focused mindset
Provide backup coverage during peak demand and participate in the evening/weekend on-call rotation
Perform regular scheduled visits to the Newark office for on-site support
Gain deep hands-on proficiency with Jamf, Workspace One, and Okta systems
Independently resolve advanced support tickets and contribute to documentation and playbooks
Begin contributing to scripting and automation workstreams
Participate in onboarding, offboarding, and provisioning improvements
Demonstrate reliability and ownership during on-call and on-site rotations
Standardize device automation and support workflows across Apple and Windows environments
Cross-train with team members to build redundancy across systems
Identify and lead at least one impactful process improvement initiative
Help ensure security and compliance practices are effectively implemented and documented
Mentor newer team members and contribute to building a stronger global support model
3–5 years of experience in IT support or systems administration
Proven experience managing Apple devices with Jamf Pro
Proven experience managing Windows devices with VMWare Workspace One
Working knowledge of Okta, SSO, MFA, and identity lifecycle
Scripting experience with Bash, Python, and/or PowerShell
Strong troubleshooting skills and ability to diagnose and resolve complex issues independently
Excellent organizational skills, attention to detail, and ability to manage multiple priorities
JAMF 200 certification required; JAMF 300, Workspace One, or Okta certifications preferred
Clear communication skills, strong work ethic, and a self-driven approach to problem solving and learning
Salary Range:
$71,698.00 - $106,651.00 AnnualPoshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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