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Somerset, NJ USA, United States of America
Onsite
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
This role is responsible for the engineering, operations, and continuous advancement of enterprise DNS, DHCP, and IPAM services, ensuring performance, reliability, and alignment with enterprise standards.
DDI Engineering & Operations
Design, implement, and operate enterprise DNS services, including internal name resolution, zone management, resiliency, and troubleshooting.
Design, implement, and operate DHCP services, including scope architecture, lease policies, option configuration, and client impact coordination.
Administer and continuously improve IP Address Management (IPAM) practices, including address planning, allocation processes, reclamation, and data accuracy.
Develop and maintain reference architectures, standards, and best practices for DNS, DHCP, and IPAM to ensure global consistency and reduce technical debt.
Ensure DDI services integrate effectively with enterprise networking, security controls, and identity-dependent services.
Service Delivery & Operational Support
Provide Level 3 support for DDI-related incidents and complex issues, including structured troubleshooting and root cause analysis.
Support non-incident service requests using established ITSM processes (e.g., ServiceNow), ensuring traceability, documentation, and predictable delivery.
Participate in on-call or escalation rotations as required to maintain service reliability.
Coordinate with regional teams and external support providers for escalations as needed.
Reliability, Monitoring & Availability
Engineer DDI services to meet enterprise availability, resiliency, and performance expectations.
Partner with monitoring and operations teams to ensure proper alerting, logging, and visibility across DNS, DHCP, and IPAM services.
Proactively identify reliability risks and implement corrective or preventative improvements.
Platform Maturity & Strategic Initiatives
Contribute to enterprise initiatives focused on improving DDI maturity, scalability, and operational efficiency.
Support evaluation, planning, implementation, and transition activities for DDI enhancements and new capabilities.
Assist with operational readiness activities, including documentation, training, and knowledge transfer.
Documentation & Standards
Create and maintain high-quality documentation, including architecture diagrams, standards, runbooks, SOPs, and troubleshooting guides.
Ensure documentation aligns with enterprise architecture, security, and operational standards.
Success Measures (for Hiring & Performance Alignment)
Improved stability and reliability of DNS, DHCP, and IPAM services.
Reduced recurring incidents through preventative engineering and standardization.
Improved IP address data accuracy and faster fulfillment of DDI service requests.
Increased operational maturity through enhanced monitoring, documentation, and runbooks.
Behaviors and Competencies
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.
Skill Level Requirements
Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate
Expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate
Experience in managing and maintaining computer systems and networks to ensure optimal performance and security. - Intermediate
Familiarity with tools such as Puppet, KernelCare, Tenable, and/or Tanium for automating and managing cloud environments. - Intermediate
Understanding of directory services such as Active Directory and LDAP for efficient user and resource management. - Intermediate
Ability to implement and manage DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams preferred - Intermediate
Other Requirements
Completed Bachelor's Degree in Computer Science or a related field, or relevant work experience required
CCNA certification is required upon hire, or must be obtained within six months of starting the role.
5+ years of experience supporting enterprise networking environments, with hands-on experience in DNS, DHCP, and/or IPAM.
CCNP or equivalent advanced networking certification
Experience designing and supporting enterprise-scale DDI architectures.
Familiarity with automation and scripting (e.g., PowerShell, Python, APIs) to improve operational efficiency.
Experience contributing to platform standardization, service catalogs, or reference architectures.
Experience supporting hybrid environments across on-premises, data center, and cloud-connected networks.
The estimated annual pay range for this position is $70,000 - $125,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status