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Texas, United States
Onsite
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Dow has an exciting opportunity in our Information Technology Service & Support (ITS&S) department, providing IT Analytical support to our Dow Executives and Board of Directors located in Midland, MI. This role will work closely with IT and facility service teams, represent client needs, and provide end-to-end support for our executive personnel.
Core Responsibilities:
Support presentations and equipment for senior leadership meetings and events at Midland headquarters and remote sites.
Maintain Audio Visual equipment for Midland based executive spaces and manage the lifecycle of the equipment.
Coordinate with other Dow technology teams, Collaboration Services, Network Services, and Mobile Services to ensure all required services are available when required.
Troubleshoot and resolve technical issues with workstations, mobile devices, printers, and IT resources.
Support Executive events around the world and work with various vendors. (Leadership Summit, Strategy Week, Board Meetings)
Qualifications:
A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant or 3 years relevant experience in lieu of a Bachelor's degree
Minimum 2 years of experience working with executive level clients
Presentation and meeting technology expertise
Competent in computer operating systems, applications, networking, and mobile devices
Ability to coordinate external suppliers to achieve successful events
Ability to work with all levels of organization from operators to CEO
Strong level of capability in Audio Visual
Flexibility to support users 24/7 as issues occur
Ability to travel for remote events and support
Preferred Qualifications:
Experience in Audio Visual control systems
Experience with collaboration technology (Teams, Zoom, WebEx)
Microsoft certification(s) desirable
Ability to evaluate, develop strategy, and implement technology plans
A bachelor’s degree in communications, Information Technology Management or Broadcasting is preferred
Your Skills
Technical Support: Ability to troubleshoot, resolve, and maintain a wide range of IT systems—including workstations, mobile devices, printers, networking components, and Audio Visual equipment—to ensure seamless technology performance for executives.
Customer Service: Skill in providing high‑quality, end‑to‑end support for executive‑level clients, ensuring their technology needs are met promptly, professionally, and with exceptional attention to detail.
Oral Communications: Capacity to clearly convey technical information, coordinate with IT teams and vendors, and communicate effectively with all levels of the organization, including senior leadership and the Board of Directors.
Workstation Administration: Proficiency in configuring, maintaining, and troubleshooting operating systems, applications, and hardware to support reliable device performance in fast‑paced, high‑stakes environments.
Proactive Problem Solving: Ability to anticipate issues, rapidly address technology failures, and adapt quickly during live events or last‑minute changes, ensuring uninterrupted delivery of executive meetings and presentations.
Additional information:
This position requires a candidate with the ability to make decisions quickly to support the changing needs of executive leadership, who can adapt and execute a quick recovery from direction change and technology failures. This role requires onsite 4-5 days a week with split coverage with team members from 7:30am-5:30pm.
Note: this role does not provide relocation assistance.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.