IT Field Service Technician

Maximize your potential. Minimize your footprint.

Nortek Data Center Cooling is a Madison Industries company.  Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value.

At Nortek Data Center Cooling, we’re shaping the future by Creating a Better Tomorrow Every Day!  We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees’ commitment to quality, customer experience and operational excellence.

Nortek Data Center Cooling. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.

Other Benefits:
*Making NexGen Products - Cooling the World’s Ever Expanding Data Centers 
*Airconditioned work environment

*Benefits start day one 
*401K match 
*First year, 4 weeks’ vacation (accrued)

Role Summary

The Field Service Technician provides on‑site and hands‑on technical support for end users and facilities across designated regions. This role manages incident and service request tickets, troubleshoots technology issues, assists facility operations, and collaborates with other field service personnel to deliver high‑quality local support. The Technician acts as the face of IT for their assigned locations and ensures issues are resolved quickly or escalated appropriately.

Key Responsibilities

• Manage and resolve end user service requests and incidents following established support lifecycle guidelines.
• Serve as the primary frontline support for assigned facilities, including hardware, workstation, network peripheral, and user assistance needs.
• Troubleshoot issues reported by end users or triggered through automated alerts and monitoring tools.
• Maintain ownership of support tickets for assigned facilities/companies, ensuring timely updates and communication.
• Collaborate with fellow Field Service team members to resolve cross‑site or complex issues.
• Escalate incidents to Service Management, Cybersecurity, or Infrastructure teams as needed for rapid remediation.
• Provide on‑site execution for equipment deployments, updates, installations, and facility technology maintenance.
• Document procedures, work performed, and updates to support knowledge base materials.

Required Skills & Qualifications

• 2+ years of IT support, help desk, or field service experience.
• Strong troubleshooting skills for Microsoft Windows workstations, Office suite and common business applications, printers, mobile devices, and peripherals.
• Experience handling hands‑on hardware tasks (installations, replacements, cabling, setup).
• Ability to work independently across remote or distributed facilities.
• Strong customer service skills and comfort interacting directly with end users.
• Ability to prioritize, multitask, and handle fast‑changing environments.
• Valid driver’s license and ability to travel within assigned region (if required by company).

Preferred Skills & Qualifications

• Experience in multi‑site or field‑based IT support roles.
• Familiarity with ITSM ticketing systems.
• Basic understanding of networking concepts (TCP/IP, Wi‑Fi troubleshooting, patch panels).
• Experience responding to alerts from monitoring or RMM tools.
• ITIL Foundation certification or similar process‑oriented training.