Job Description:
ENT and Allergy Associates (ENTA), one of the nation’s largest ENT, Allergy, and Audiology medical practices, is seeking a full time IT Field Technician for our Queens and Brooklyn office locations.
Hourly: $26/hour
The IT Field Technician serves as the primary on-site technical resource for all end-user computing needs across ENTA’s locations. In addition to traditional field support responsibilities, this role takes an expanded, hands-on ownership of Epic EHR end-user device readiness, deployment, and go-live support — acting as the critical bridge between the IT infrastructure team and Epic application teams. This technician is expected to develop familiarity with Epic workflows, peripheral integrations, and site-specific hardware configurations to serve as a trusted resource for clinical and administrative staff.
Responsibilities Include but are not Limited to the Following:
Field Support and Operational Management:
- Travel to all remote office and clinic locations to provide hands-on technical support
- Perform desktop-level fixes including software installation/upgrades, hardware replacement, and system configuration
- Execute preventative maintenance on workstations, printers, mobile cars, and peripherals
- Field, document, prioritize, and resolve end-user help requests via phone, email, and ticketing systems
- Escalate complex issues to senior technicians or application specialists as appropriate
- Perform post-resolution follow-ups to ensure sustained problem resolution
- Apply diagnostic utilities and leverage knowledge bases to aid in troubleshooting
Epic EHR – End User Device Ownership:
- Serve as the field-level owner for all end-user devices supporting the Epic EHR implementation, including workstations, thin clients, mobile carts, printers, scanners, and peripherals
- Conduct on-site assessments at each go-live location to evaluate current hardware state and perform gap analysis against Epic workflow requirements
- Coordinate hardware procurement, staging, deployment, and testing in alignment with Epic project timelines
- Participate in Technical Dress Rehearsals (TDR) to validate all Epic-facing hardware and peripheral configurations; track and resolve issues to closure
- Maintain and update end-user device project plans, trackers, and go-live readiness logs
- Coordinate with Epic application project managers to ensure peripherals, storage, and hardware meet testing and production needs
- Act as a liaison between the IT infrastructure team and Epic application team for all device-related topics
- Develop proficiency in Epic end-user workflows relevant to field support (login, printing, device pairing, single sign-on via Imprivata, peripheral configuration)
- Provide first-line Epic technical triage at go-live sites, distinguishing between application issues and device/infrastructure issues
- Support end users during training, testing, and activation periods with device and connectivity troubleshooting
- Collaborate with Epic application analysts to document and resolve site-specific device compatibility issues
- Maintain awareness of Epic upgrade cycles and assist with device readiness validation prior to upgrades
Inventory and Asset Management
- Conduct thorough, accurate hardware inventory assessments across all assigned locations
- Maintain up-to-date records in the organization’s ITSM/asset management platform
- Identify and report hardware aging or lifecycle risks, particularly for Epic-critical devices
Position Requirements
Knowledge & Experience
- 3+ years of experience supporting PC systems, peripherals, and enterprise software in a multi-site environment
- Associate’s Degree or higher in Information Technology or a related field
- Proficiency with Windows 10/11 operating systems and Microsoft 365
- Experience with enterprise endpoint management tools (Intune, ConnectWise, Automate, or equivalent)
- Familiarity with EHR systems – Epic experience strongly preferred
- Experience with single sign-on solutions (Imprivata OneSign is a plus)
- Experience with Monday.com
- Experience with Cisco Meraki
- CompTIA A+ Certification preferred; Network+ or equivalent is a plus
- Valid driver’s license, reliable transportation required for multi-site travel
Personal Attributes
- Highly organized with strong project management instincts; capable of managing multiple concurrent site deployments
- Exceptional communicator – able to convey technical concepts to clinical and non-technical audiences
- Self-motivated and comfortable working independently across distributed locations
- Detail-oriented with strong analytical and problem-solving skills
- Collaborative team player with experience supporting cross-functional projects
- Ability to perform effectively in fast-paced, high pressure go-live environments
- Strong customer service orientation, particularly in clinical settings
Work Conditions:
- Frequent travel to clinic locations in assigned region required
- Dexterity required to operate keyboards, mobile devices, power tools, and computer components
- Ability to lift and transport moderately heavy equipment (computers, monitors, printers, carts, etc.)
- Availability for extended hours during Epic go-live activations and technical dress rehearsals
Schedule
Monday-Friday: 8:30am-5:00pm
Please note that this job description requires a valid drivers license and clean driving record
Benefits:
We offer a competitive compensation package, including:
- Medical, Dental, and Vision insurance
- Company‑paid long‑term disability
- Flexible Spending Account (FSA)
- Company‑paid life insurance and voluntary life insurance
- 401(k)
- Pet insurance
About ENT and Allergy Associates (ENTA)
ENT and Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians practicing across 70+ clinical locations in New York, New Jersey, Pennsylvania, and Texas.
Each ENTA clinical office is comprised of world-class physicians who are specialists and sub-specialists in their respective fields, delivering the highest level of expertise and care to patients of all ages.
Our comprehensive services include:
- Adult and Pediatric ENT and Allergy
- Voice and Swallowing
- Advanced Sinus and Skull Base Surgery
- Facial Plastics and Reconstructive Surgery
- Treatment of Inner Ear Disorders and Dizziness
- Asthma-related services
- Diagnostic Audiology and Hearing Aid Dispensing
- Sleep and CT Services
ENTA is affiliated with some of the most prestigious medical institutions in the world. Each year, ENTA physicians are recognized as “Top Doctors” by Castle Connolly, reflecting our strong commitment to exceptional patient care and clinical excellence.
HÜMI:
Backed by over 25 years of experience, Hümi (formerly Quality Medical Management Services USA, LLC, or QMMS USA) specializes in healthcare management and consultancy across practice operations and management, technology, revenue cycle, compliance, HR management, and business applications. With a seasoned team and a commitment to excellence, Hümi delivers cutting-edge healthcare business management solutions. By implementing best practices at every step, Hümi ensures measurable success for its clients. At its core, Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.
ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
