IT Helpdesk Student Worker

The Campus Support Student Worker’s role is to provide excellent customer service for customers visiting the IT Helpdesk offices and creating tickets for customers needing assistance. This support is in-person.

Essential Functions and Responsibilities

1. Greet customers.

2. Create and modify tickets in our ticket management system.

3. Triage customers appropriately.

4. Assist with projects.

Additional information may be found here

Qualifications, Credentials, and Competencies

Candidates for this position should have some familiarity with customer service roles. The position allows for a maximum of 18 hours/week during the semester and up to 40 hours/week during breaks.  Office hours are 8AM – 5PM Monday – Friday.

 

 

Time Type

Part time

Location

Onsite

 

 

Pay Rate

Starting at $12.77

Student employees are paid at least the current Virginia minimum wage per hour. Pay may vary by position and department based on job responsibilities, required skills, available funding, and market conditions.

 

 

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.