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Madison, Wisconsin, United States
Onsite
Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Job Summary
Are you the go-to person for end user support when systems need to stay up and running? As Alliant Energy continues to grow and invest in its technology environment, you will play a key role in supporting end users in a regulated setting where reliability and precision matter. You will take ownership of ServiceNow tickets, handling break/fix issues while managing imaging, provisioning, and endpoint support across user devices. You will work within structured change controls and compliance requirements, including SOX and NERC CIP, while coordinating patching, upgrades, and vulnerability remediation. You will also partner with infrastructure and business teams to maintain performance, support virtualized environments, and contribute to ongoing improvements. If you are hands-on, detail-oriented, and enjoy supporting end users in environments where your work directly impacts operations, we would like to connect.
What you will do
Assists with the design, evaluation, recommendation, building, and maintenance of medium to large computing services, storage environments, PC software structures, and network connectivity and writes specification documents for these systems.
Responds to support tickets and resolves technical issues escalated from the Help Desk within specified timeframes using troubleshooting tools and procedures to resolve issues and maintain defined service levels.
Identifies, plans, implements, and documents procedures for complying with Sarbanes-Oxley Act (SOX) and North American Electric Reliability Corporation Critical Infrastructure Protection (NERC CIP) regulations.
Maintains disaster recovery plans and participates in disaster recovery drills.
Coordinates server, network, PC, and storage conversions, patches, and upgrades.
Coordinates system tuning to optimize system performance and maintains defined service levels.
Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.
Provides consulting, technical guidance, and information to applications development staff, computer operations staff, and other corporate employees.
Ensures systems are operating as designed, evaluates requests for changes to systems, provides routine system maintenance, documents system processes and procedures, suggest system improvements, and makes daily decisions involving direct application of technical knowledge of system issues.
Monitors, manages, and maintains hardware and software inventories.
Prepares requisitions and purchase orders and assists with compliance with government rules and regulations.
Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.
Education Requirements
Associate Degree Emphasis in information technology or related area Preferred
Required Experience
4 years of experience in progressively responsible PC support in a networked environment
Skilled administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution.
Knowledge, Skills, and Abilities
Demonstrated understanding of software application packaging and distribution tools, methods and techniques.
Demonstrated working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
Demonstrated effective interpersonal, verbal, and written communication skills.
Demonstrated ability to apply logical reasoning to situations and derive workable solutions for moderately complex problems.
Demonstrated ability to lead a project team to the successful conclusion of simple technology initiatives preferred.
Ability to work effectively in a collaborative and inclusive work environment.
Key Skills
Cloud Architectures • Configuration Management • Data Storage • DevOps • Disaster Recovery • Incident Management • IT Administration • Infrastructure as Code (IaC) • Systems Performance Monitoring • Systems Designs • Database Storage
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
Pay Range:
$72,000-$93,000This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.