About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Job Title: IT Tech desk Engineer (Japan) Reports to: Team Lead IT Tech Desk
PRIMARY RESPONSIBILITIES
• Provide Phone Support for PC client issues e.g. Desktop/Laptop (Mostly Dell Machines) Hardware, Software, OS, Printers, etc too all employees of NCR Globally.
• Provide information on IT processes, general how-to queries and known outages.
• When a problem is reported, the Tech Desk Engineer must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
• Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
• Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
• This job role requires candidates to provide IT support on inbound/outbound calls, Web tickets.
Help Desk Skills and Qualifications:
• Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Mac Hardware and Software, Experience with Network Repairs and Analysis.
• Knowledge of Office 365, Service Now incident Management is preferred, but not mandatory.
• Communicate Effectively to help customers fix their issues and feel satisfied with the experience.
• Basic networking concepts, troubleshooting LAN/remote access problems.
• Ability and willingness to learn quickly, keep knowledge current.
EDUCATION:
• Minimum qualification: HSC (Grade 12) in any field.
• Technical diploma is preferred, but not mandatory.
• Preferred JLPT N2
COMMUNICATION SKILLS:
• High proficiency in Japanese grammar, vocabulary and sentence structure. English speaking candidate is preferred.
• Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.
• Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
• Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.
OTHER ESSENTIAL SKILLS:
• Telephone etiquette - basic call handling skills.
• Customer service skills (persuasion, empathy, helpfulness & positive attitude)
• Good business communication skills (e-mail)
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
