OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking an experienced and results-driven Warehouse Operations Manager to oversee daily IT logistics warehouse operations. This role is responsible for ensuring operational efficiency, meeting and exceeding established service level agreements (SLAs) and key performance indicators (KPIs), optimizing labor utilization, and driving a culture of continuous improvement.
The successful candidate will provide direct leadership, coaching, and development to Warehouse Leads, who are responsible for supervising the daily activities of warehouse associates. This position requires a strong operational presence, effective workforce planning, and a proactive approach to identifying opportunities for process optimization.
The ideal candidate will demonstrate a commitment to operational excellence, accountability, and employee development, with the ability to balance daily execution against long-term improvement objectives.
This is a primarily onsite position requiring a consistent leadership presence within the warehouse. Occasional travel to other locations within the NAMER region may be required to support business and operational needs.
KEY RESPONSIBILITIES:
Operational Leadership & Execution
- Oversee daily warehouse operations, ensuring efficient and accurate execution of IT logistics processes, including inbound, inventory management, asset processing, outbound, and reverse logistics.
- Ensure operational activities consistently meet or exceed established SLAs, KPIs, quality standards, and customer expectations.
- Provide direct leadership and oversight to Warehouse Leads, ensuring clear accountability for operational performance, productivity, and team execution.
- Maintain a strong onsite leadership presence, proactively identifying operational challenges, addressing escalations, and supporting timely resolution.
- Establish and maintain operational priorities to ensure effective resource allocation, workflow management, and achievement of business objectives.
- Collaborate with cross-functional teams and stakeholders to ensure operational alignment, effective communication, and seamless service delivery.
Labor Planning & Workforce Management
- Develop, implement, and maintain comprehensive labor plans aligned with operational volumes, productivity expectations, and service requirements.
- Regularly evaluate staffing levels, workload distribution, and labor utilization to ensure resources are deployed efficiently.
- Monitor operational trends, volume forecasts, and productivity data to anticipate staffing needs and proactively adjust labor plans.
- Partner with Warehouse Leads to ensure effective daily workforce allocation, task prioritization, and operational coverage.
- Identify opportunities to improve labor efficiency while maintaining quality, safety, and service standards.
- Manage attendance, overtime, scheduling, and workforce performance in accordance with company policies and operational requirements.
KPI Management & Performance Accountability
- Own operational performance against established KPIs, SLAs, productivity targets, and quality standards.
- Develop and maintain performance reporting, dashboards, and operational scorecards to provide visibility into warehouse performance.
- Analyze operational data to identify trends, performance gaps, and opportunities for improvement.
- Conduct regular performance reviews with Warehouse Leads, establishing clear expectations, measurable objectives, and corrective actions where necessary.
- Proactively identify risks to service delivery and implement mitigation strategies to prevent SLA breaches or operational disruptions.
- Communicate performance results, challenges, improvement initiatives, and operational risks to the Service Delivery Manager and relevant stakeholders.
- Foster a culture of accountability, ensuring performance expectations are understood and consistently achieved at all levels.
Continuous Improvement & Operational Excellence
- Champion a culture of continuous improvement, encouraging proactive problem-solving, innovation, and operational ownership.
- Apply Lean principles and continuous improvement methodologies to identify waste, eliminate inefficiencies, and optimize warehouse workflows.
- Lead and participate in Value Stream Mapping (VSM) exercises to evaluate existing processes and identify opportunities for improvement.
- Develop, implement, and measure process improvement initiatives that enhance productivity, quality, accuracy, and operational efficiency.
- Promote standardization of processes and best practices to ensure consistent execution across warehouse operations.
- Review, develop, and maintain Standard Operating Procedures (SOPs) to reflect current operational requirements and continuous improvement initiatives.
- Encourage Warehouse Leads and associates to contribute improvement ideas and actively participate in operational excellence initiatives.
- Establish measurable outcomes for improvement initiatives and monitor their effectiveness to ensure sustainable results.
Leadership Development & Team Engagement
- Provide consistent leadership, mentorship, and coaching to Warehouse Leads, supporting their professional development and effectiveness as frontline leaders.
- Establish clear leadership expectations, promoting accountability, ownership, effective communication, and collaboration.
- Conduct regular one-on-one coaching sessions and performance discussions to identify development opportunities and support individual growth.
- Empower Warehouse Leads to independently manage daily operations, resolve challenges, and develop their own teams.
- Support succession planning by identifying and developing high-potential employees for future leadership opportunities.
- Foster a positive, inclusive, and high-performing workplace culture built on teamwork, respect, recognition, and continuous learning.
- Drive employee engagement initiatives that promote retention, professional growth, and a shared commitment to operational excellence.
- Address performance concerns proactively and consistently, partnering with HR and management when appropriate.
Quality, Compliance & Safety
- Ensure warehouse operations comply with established SOPs, company policies, client requirements, and applicable safety regulations.
- Conduct regular operational audits and quality reviews to identify compliance gaps and improvement opportunities.
- Promote a safety-first culture, ensuring employees follow established workplace safety procedures and best practices.
- Maintain high standards of inventory accuracy, asset traceability, data integrity, and operational documentation.
- Implement corrective and preventive actions in response to audit findings, quality concerns, or operational incidents.
- Ensure warehouse facilities and work areas are maintained to appropriate standards of organization, cleanliness, safety, and operational readiness.
Stakeholder Collaboration & Communication
- Partner closely with the Service Delivery Manager to align warehouse operations with business priorities, customer expectations, and strategic objectives.
- Maintain effective communication with internal stakeholders, cross-functional teams, and regional operational leadership.
- Provide timely and transparent updates regarding operational performance, risks, resource requirements, and improvement initiatives.
- Support regional projects, process standardization, and operational improvement initiatives as required.
- Demonstrate a customer-focused mindset, ensuring operational decisions support service excellence and long-term client satisfaction.
Work Location & Travel Requirements
- This position is based primarily onsite at the Newark, CA warehouse facility.
- Regular onsite presence is required to effectively oversee warehouse operations, support frontline leadership, and maintain operational standards.
- Flexibility to work outside standard business hours may be required to support operational demands, business priorities, or critical service requirements.
- Occasional travel to other EOS IT Solutions or client locations within the NAMER region may be required for operational support, training, collaboration, or business initiatives.
REPORTING STRUCTURE:
This position reports directly to the Service Delivery Manager and is responsible for the direct supervision, coaching, and development of Warehouse Leads.
Warehouse Leads are responsible for directing the daily activities and performance of warehouse associates, with the Warehouse Manager maintaining overall accountability for team performance, operational execution, and service delivery.
REQUIRED QUALIFICATIONS:
- Proven experience in warehouse operations, logistics, supply chain, or related operational environment.
- Minimum of 2 years of experience in a supervisory or operational leadership role.
- Demonstrated ability to lead, coach, and develop team leaders or frontline supervisors.
- Strong understanding of warehouse workflows, inventory management, operational controls, and workforce planning.
- Experience developing and managing labor plans, resource allocation, and productivity expectations.
- Proven ability to manage operational performance against KPIs, SLAs, and quality targets.
- Working knowledge of Lean principles, continuous improvement methodologies, and process optimization.
- Strong analytical and problem-solving skills, with the ability to interpret operational data and translate findings into actionable improvements.
- Excellent organizational, communication, and interpersonal skills.
- Ability to manage competing priorities and make sound operational decisions in a fast-paced environment.
- Proficiency in Google Workspace (Google Sheets, Docs, Slides, and Drive), with experience utilizing operational reporting and performance management tools.
- Demonstrated commitment to accountability, employee engagement, and operational excellence.
PREFERRED QUALIFICATIONS:
- Experience in IT asset management, IT logistics, technology warehousing, or related services.
- Familiarity with Lean Six Sigma, Value Stream Mapping, 5S, and other continuous improvement methodologies.
- Experience developing, implementing, and maintaining SOPs and standardized operational processes.
- Experience leading multiple operational workstreams or teams through a layered leadership structure.
- Knowledge of warehouse management systems, inventory tracking platforms, and asset lifecycle management.
- Experience working with EOS reporting frameworks or similar operational performance management systems.
- Demonstrated success implementing measurable process improvements and productivity enhancements.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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