Position Highlights:
• The IT Infrastructure Manager and their team provide daily support in the execution of new design, configuration, implementation and maintenance of the company systems and related technology including but not limited to network infrastructure (WAN/LAN), storage and backup environments, virtualization environments, and server platforms on-premises and in the cloud. This position ensures proactive operational support to maintain all infrastructure systems and technology for optimal performance. In addition, this position provides consistent monitoring of all systems and related infrastructure services to mitigate unplanned outages.
• Ensures a team of IT specialists and external partners resolves reported issues proactively and follows up on the resolution. Reports back to management regarding progress and status and coordinates with global colleagues to continue to deliver IT support services.
• Prioritize support issues, projects and initiatives as needed aligned with organization, location, region, and business requirements.
• Lead in planning and executing IT projects including coordination with local vendors, partners and site stakeholders and external parties.
• Will have well-developed technical skills and a high-level of customer service-oriented experience with a coaching and mentoring approach to staff management.
• Is responsible to promote and enforce IT policies, policies & standards as well as driving fulfillment for defined KPI’s and SLA’s
Responsibilities:
• 24/7 regional operational ownership of IT Infrastructure team.
• Responsible for day to day health of the network, servers and storage associated with the data center or cloud environment. Provides systems, monitoring, maintenance, and problem resolution for VMware, Windows Server, Linux, Storage Architecture, and Application Delivery architecture. Provides hardware issues support on all network, compute, and storage equipment within the data center.
• Responsible for life cycle management of all networks, systems and storage as part of the data center or cloud. Responsible for staying current on all company hardware and software platforms. Responsible for capacity management for utilization of all networks, compute and storage utilized by the company.
• Manage all IT vendor relationships.
• Ability to create and follow standard documentation and checklists in the support of all networks, compute, systems, storage and data center operations.
• Ability to mentor Systems Administrators for an efficient and effective team effort.
• Configure and install all new infrastructure and data center systems and equipment.
Qualifications:
• Proven IT management experience.
• Demonstratable experience in direct people management.
• Significant proven mastery and experience in hands-on IT engineering technology role.
• Comprehensive experience with Azure AD a strong plus (AD Connect and Sync Services, Account Roles, Group Provisioning, etc.).
• Working knowledge and experience managing hybrid cloud environments (on-premises/off-premises/private & public clouds) - Azure experience a strong plus.
• Utilizes ISO best practices.
• Proven ability to deliver results under constraints of resources, time and budget. Ability to drive process improvements.
• Comprehensive experience with server and system management, virtualization, VPN, security, backups, and system recovery showing clear mastery in these areas.
• Listening, drawing out key concepts, and articulating advanced technical and non-technical ideas with ease (both written and oral formats) to customers, peers, and management at several levels and across the organization with minimal oversight.
• Experience in selecting and managing outside vendors who serve outsourced roles in the department.
• Experience with remote management of servers, server consolidation, migration of legacy Window server environments, deployment of new servers in Azure/Datacenter, system, and resource optimization.
Personal Attributes
• Self-motivated individual with ambitions for growth.
• Proven leader who works well in a multi-faceted, diverse team.
• Strong interpersonal, customer relationship/partnership, and influential skills to facilitate the implementation of efficient business processes.
• Strong troubleshooting skills.
• Good attention to detail.
Credentials and Experience:
• Bachelor's Degree Preferred - field of study: Computer Science or Information Technology
• Significant proficiency in a technical support role of systems, and data center operations with at least one major area of focus or experience with network administration (LAN/WAN), virtualization, storage and backup (SAN, NAS) administration, or server platform (Windows, Linux, Unix) administration.