IT Manager

M9 Solutions is seeking an IT Manager to work Hybrid schedule for a client located in Reston, VA. 

Responsibilities

• Provide leadership, direction, and coaching across a cross-functional IT team, including systems administration, help desk, software development, database administration, B2B/EDI, and web design; oversee recruitment of new talent as necessary.
• Maintain overall responsibility for the company’s infrastructure and partner closely with the Senior Systems Administrator.
• Evaluate the current environment and develop and maintain a technology and platform roadmap; analyze system performance and recommend corrective and preemptive actions.
• Oversee the software development lifecycle (SDLC), from design and implementation to testing and deployment, in partnership with the Principal Software Engineer and Development Team Lead, leaning on deep development expertise for technical direction while ensuring quality, standards, and documentation.
• Manage project intake, scoping, prioritization, and resource allocation across both infrastructure and development initiatives, adapting to evolving business needs and competing timelines.
• Collaborate with internal stakeholders to translate business requirements into technical requirements, building a strong network of cross-functional collaboration within the organization, with support from the Operations Project Manager.
• Identify potential risks in projects and operations and develop strategies to mitigate them.
• Oversee teams that implement changes in hardware and software, ensuring seamless integration of new technologies and minimal disruption to operations.
• Oversee the company’s e-commerce and B2B platforms and the ERP environment, supporting reliable EDI and cXML transactions and an effective online customer experience.
• Work with direct reports to develop, implement, and enforce IT policies, standards, documentation, and security and compliance practices, particularly under CMMC Level 2 requirements.
• Act as a senior technical escalation point, providing insight and assistance in resolving complex technical and operational challenges.
• Conduct performance evaluations, identify opportunities for growth, and facilitate professional development plans for the team.
• Foster a culture of continuous improvement, innovation, and knowledge sharing, both within the team and across the company.
• Conduct research on emerging technologies and trends and develop plans for investing in systems that increase cost-effectiveness and flexibility.
• Other duties as required, based on business and departmental needs and goals.

Required Skills and Qualifications

• Bachelor’s degree in information technology, computer science, information systems, or a related field, or equivalent practical experience.
• Five or more years of progressive IT experience within a managerial role, showcasing strong leadership and people management skills.
• Strong systems administration and infrastructure background, with above-average analytical, conceptual, and troubleshooting abilities.
• Solid grasp of software engineering principles and SDLC best practices, with demonstrated software project management experience.
• Experience designing and implementing disaster recovery and business continuity plans, including backup strategies, failover procedures, and recovery time objectives (RTOs/RPOs).
• Comfortable being hands-on across multiple IT disciplines.
• A strong sense of ownership and drive; self-motivated, with the ability to take direction and operate with autonomy in a small-business, resource-constrained environment.
• Strong interpersonal, problem-solving, analytical, and communication skills, dealing with both technical and non-technical stakeholders.

Preferred Skills and Qualifications

• Knowledge of programming languages and web technologies such as C#, Java, JavaScript, Classic ASP, and HTML/CSS.
• Experience with Agile methodologies and project management tools, including Jira and GitHub, or equivalent platforms.
• Experience with enterprise platforms, especially Microsoft Dynamics 365 Business Central.
• Experience designing, developing, and/or managing e-commerce solutions and optimizing online shopping experiences, particularly in EDI and cXML B2B frameworks.
• Experience with EDI platforms, especially Cleo. Microsoft BizTalk experience a plus.
• Relevant certifications such as ITIL, PMP, VMware VCP, CompTIA, or Microsoft credentials.
• Experience with debugging, reverse engineering, performance optimization, and DevOps skills is a plus.