XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to reshaping the future of transportation through cutting-edge R&D in AI, machine learning, and smart connectivity.

Job Responsibilities:

Acquisition & Deployment
- Negotiate and administer vendor, outsource, and consultant contracts and service agreements.
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Operational Management
- Oversee provision of end-user services, including help desk and technical support services.
- Delivery may be through internal providers and external providers, or may be provided directly by the IT Director.
- Ensure the process of IT onboarding is closely aligned with HR onboarding processes.
- Provide day-to-day support for the local office and remote users.
- Support includes LAN support, break/fix, software/hardware upgrades, patch management.
- Anti-Virus management, image management, application installs, user support and training.
- Setup, deployment and manage, and troubleshoot Windows and Mac computers and software, printers and devices, including Android / iPhone/ wireless devices deployment and support.
- Support Office 365, Gsuite, Zoom Environment.
- Troubleshoot wired and wireless network issues.
- Deploy and manage LDAP users and groups.
- Support wired and wireless networks.
- Maintain detailed and up-to-date licenses and hardware/software inventory.
- Set up and support VPN, Confluence, Jira, Gitlab Accounts.
- Assist with the deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure, including phone systems, servers, SAN/NAS storage, switch, VPN,firewall, PCs, operating systems, hardware, software, and peripherals managed by IT.
- Keep current with the latest technologies.
- Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
- Create end-user documentation for IT Self Service.
- Manage Confluence content.

Job Requirements:

Bachelor's degree in the field of computer science and at least 5 years related work experience.
Ability to manage multiple projects simultaneously.
3 + years of working experience in supporting mixed fleets of MacOS, Ubuntu and Windows laptop, desktop environments.
Experience with MDM software, SimpleMDM, fleetsmith, intune or similar.
Experience with configuration management software, Munki, Ansible, Puppet or similar.
Experience with monitoring and dashboards software.Grafana,Influx, Prometheus.
Experience with Ubuntu Desktop/Server, Windows Server, Vmware ESXi, KVM. Docker container technology.
L2/L3 networking experience with mainstream network equipment brands, such as H3C\Cisco\Aruba\Sonicwall。
Familiar with bash, powershell, python scripting skills.
Strong understanding of project management principles.
Familiar with LDAP. Active Directory, DNS and DHCP.
Exceptional customer service orientation.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to present ideas in business-centric and user-friendly language.
Highly self-motivated and directed.
Fanatical attention to detail.
Proven analytical, evaluative, and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

What do we provide

A fun, supportive and engaging environment.
Infrastructures and computational resources to support your work.
Opportunity to work on cutting edge technologies with the top talents in the field.
Opportunity to make a significant impact on the transportation revolution by the means of advancing autonomous driving.
Competitive compensation package.
Snacks, lunches, dinners, and fun activities.

The base salary range for this full-time position is $118,125 - $173,000, in addition to bonus, equity and benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

We are an Equal Opportunity Employer. It is our policy to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, sexual orientation, religion, national origin, disability, veteran status or marital status or any other prescribed category set forth in federal or state regulations.

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