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Oversee provision of end-user services, including help desk and technical support services.
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Delivery may be through internal providers and external providers, or may be provided directly by the IT Director.
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Ensure the process of IT onboarding is closely aligned with HR onboarding processes.
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Provide day-to-day support for the local office and remote users.
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Support includes LAN support, break/fix, software/hardware upgrades, patch management.
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Anti-Virus management, image management, application installs, user support and training.
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Setup, deployment and manage, and troubleshoot Windows and Mac computers and software, printers and devices, including Android / iPhone/ wireless devices deployment and support.
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Support Office 365, Gsuite, Zoom Environment.
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Troubleshoot wired and wireless network issues.
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Deploy and manage LDAP users and groups.
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Support wired and wireless networks.
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Maintain detailed and up-to-date licenses and hardware/software inventory.
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Set up and support VPN, Confluence, Jira, Gitlab Accounts.
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Assist with the deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure, including phone systems, servers, SAN/NAS storage, switch, VPN,firewall, PCs, operating systems, hardware, software, and peripherals managed by IT.
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Keep current with the latest technologies.
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Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
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Create end-user documentation for IT Self Service.
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Manage Confluence content.
