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Tiranë, Shqipëria Qendrore, Shqipëria
Remote only
Location: Fully remote, EMEA timezone
Start date: ASAP
Duration: 6 months with opportunity to extend
Languages: Fluent English required
Pragmatike is hiring an IT Manager to support the company's day-to-day IT operations and ensure employees have the equipment, accounts, and technical resources they need to work efficiently.
This is a hands-on operational role focused on equipment preparation, device configuration, user account management, access permissions, and basic IT support.
You'll be responsible for managing practical IT needs across the organization, supporting employee onboarding and offboarding, and ensuring that internal systems and workplace tools are properly configured and accessible.
Prepare, configure, and deploy laptops and other IT equipment for new employees.
Manage employee accounts, user settings, and access permissions across company systems and platforms.
Handle IT onboarding and offboarding, including account creation, access updates, and equipment collection.
Install, configure, and maintain software, applications, and workplace tools.
Provide first-level technical support and troubleshoot basic hardware, software, and connectivity issues.
Manage and maintain an inventory of company IT equipment and assigned devices.
Ensure employees have the appropriate access to internal tools, systems, and resources.
Maintain basic IT documentation, equipment records, and operational procedures.
Monitor equipment needs and coordinate device replacements or upgrades when necessary.
Coordinate with external IT providers when more advanced technical assistance is required.
Previous experience in IT administration, IT support, IT operations, or a similar role.
Good understanding of computer hardware, operating systems, and device configuration.
Experience managing user accounts, access permissions, and IT administration across different platforms.
Familiarity with Windows and macOS environments.
Knowledge of common workplace tools, SaaS applications, and account management systems.
Basic troubleshooting skills across hardware, software, and network connectivity.
Strong organizational skills and attention to detail.
Ability to manage multiple IT requests and prioritize tasks independently.
Proactive, service-oriented approach with strong problem-solving skills.
Comfortable working remotely and collaborating with teams across different EMEA time zones.
Experience with Google Workspace or Microsoft 365 administration.
Familiarity with device management solutions (MDM), such as Microsoft Intune or Jamf.
Experience with identity and access management (IAM) tools.
Familiarity with IT asset management and inventory systems.
Experience supporting a remote or internationally distributed workforce.
Basic knowledge of IT security, device compliance, and access control best practices.
100% remote with the flexibility to work from anywhere in the EMEA region.
Hands-on ownership of day-to-day IT operations and employee technical support.
International environment working with a distributed team across different locations.
Varied responsibilities across equipment management, IT administration, and user support.
Immediate impact by ensuring employees have the tools and access they need to work effectively.
Six-month contract with the opportunity to contribute to the company's operational setup.
Pragmatike is committed to a fair, transparent, and inclusive recruitment process. We do not discriminate based on age, disability, gender, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
In accordance with GDPR, your personal data will be processed lawfully, fairly, and securely, and used solely for recruitment purposes, including sharing it with our client(s) for employment consideration.
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