日本NCRコマースについて
日本NCRコマースは、小売、レストラン、デジタルバンキングのお客様をテクノロジーの力で支援する グローバルサービス プロバイダーです。柔軟でインテリジェントなプラットフォームと、豊富な業界経験に基づいて開発されたエンドツーエンドの決済機能およびサービスを組み合わせることで、小売、レストランのオペレーション、体験、そしてビジネスの成果における新たな可能性の加速を実現します。
日本NCRコマースは世界約35か国以上でビジネスを展開するNCR Voyix(NYSE: VYX)のグループカンパニーとして、グローバルの知見と経験、専門知識でデジタルトランスフォーメーションを推進しています。
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- This position is responsible for supporting the day to day IT operations NCR locations, working with both local, regional and global business and IT counterparts.
- This position is responsible for hands-on client software support to include
- LAN/WAN Network support, Telephony support, Printer support.
- PC Laptops, Desktops and high-end Engineering Workstations support including total client staging and restore and recovery of PCs.
- Global Information Security (GIS) with Information Security support including virus, backups, recovery, audits
- Help Desk incident resolution against service level agreements. Identify, track and resolve IT related issues with global teams
- Managing end user support and executive office/senior management IT support in a hybrid working environment (Office and Home)
- Project work including real estate projects, installation and maintenance for network, communications, AV equipment.
- IT asset inventory management / stocktakes / audits
- IT vendor support including telecom services management, IT vendor procurement
- Participate in IT planning and program execution
- Weekly timesheet entry into management systems
- Managing the site computer rooms
- Business continuity planning and execution.
- This will require the support oversight of the IT components located at the NCR location including the Computer Room, Hub Rooms, PC, Network, Telephony infrastructure, Applications, Executive Office support, Vendors eg. Telecom providers.
- Requires to be an expert in hardware troubleshooting and repair. Well versed in replacing parts of a PC.
- Other key aspects of the role includes IT interlock into Disaster recovery plan execution Business continuity plan execution
- The position will also be involved in project activities – coordinating IT upgrades, new IT implementations, IT refresh programs, corporate real estate driven expansions that drive restack and other IT activities.
- The candidate must be able to communicate effectively with global, regional and site based cross-functional teams and solution partners, and work effectively in a team environment as well as possess excellent organizational skills. Flexibility to support out of office hours and multiple NCR sites is also required.
- The candidate will have 3-5 years of relevant or related experience in LAN/WAN and technical support
ATTRIBUTES / KEY COMPETENCIES:
- Proficient in IT infrastructure support and Executive Office support
- High availability – before, during and after office hours end user support and project support
- Support key executive events like management meetings.
- Ability to support multiple sites in as required.
- Self motivated, attentive to detail, able to learn quickly, innovative, organized.
- Adjusts to multiple demands, shifting priorities, ambiguity and rapid change. Accepts and adapts to new or alternative approaches.
- Capability to communicate and articulate ideas clearly to all levels of management
- Ability to work with in-country business teams, in-country IT, regional IT and global IT teams.
- Flexibility in working hours to accommodate IT project steps that need to be performed out of office hours
- Excellent verbal and written communications
- Action driven, service oriented, self managed and high degree of autonomy
- Process discipline and focus on ethics and compliance
- Strong understanding of the IT development process, and support processes
QUALIFICATIONS:
- Certificate or Bachelor degree in IT/Computer/Electronics & Communications Engineering or related discipline
- Experience with one or more of the following operating systems: Microsoft Windows 11 & Mac OS.
- Experience in Server/Dell PC Client support
- Experience with CISCO Switches/Routers/Networks, Telephony
- Implementation of structured cabling and layouts
- Experience managing complex support issues across a globally dispersed organization with multiple dependencies
- Experience in dealing and negotiating with IT suppliers and Telecommunication departments. Familiarity with environments using MPLS, LL, E1, ISDN, FR, DID, POTS.
- Knowledge of global wired and wireless network technologies, vendors and offerings
- Knowledge of Microsoft OS, TCP/IP
- Exposure to DNS/DHCP, WAN and LAN technologies
- Business and Requirements analysis skills
- At least 2-3 years of relevant or related experience in LAN/WAN and technical support
EEOステートメント
私たちの共通の価値観に統合されているのは、NCRの多様性への取り組みです。 NCRは、すべての人々が公正に扱われ、個性があると認められ、業績に基づいて推進され、最大限の可能性に達するよう努力することを奨励される、グローバルに包括的な企業であることを約束します。私たちはすべての人々の違いを理解し、尊重することを信じています。 NCRは、性別、年齢、人種、肌の色、信条、宗教、出身国、身体障害、性的指向、ベテランの地位、兵役、遺伝情報、または法律で保護されているその他の特性に基づいて雇用を差別しません。 NCRの各個人は、世界的に多様な環境を尊重し支援する継続的な責任を負っています。
第三者機関への声明
すべての人材紹介会社に：NCRは、NCR優先サプライヤーリストに記載されている企業からの履歴書のみを受け付けます。履歴書を応募者追跡システム、NCRの従業員、またはNCRの施設に転送しないでください。 NCRは、求められていない履歴書に関連する料金または費用について一切責任を負いません。
