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Tempe, Arizona, United States
Hybrid
Not Available
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.Job Summary:
Responsible for supporting the Service Delivery Operations function through hands-on technical operations support, IT Service Management process execution, operational analytics, monitoring improvement, automation support, and service improvement initiatives. This role is an experienced individual contributor position focused on developing deeper operational knowledge while improving service quality, process maturity, and production support readiness across application and infrastructure support areas.
Extensive knowledge of IT Operations with a focus on ITSM including Incident, Change, Problem, Event, and Service Level Management. Deep understanding of Application Operations and Support, including Batch Operations, SLA Management, Critical Path Analytics, Event Management, Monitoring and Observability, Operational Reporting, and Production Support governance.
Will require knowledge and the ability to function with technology applications supporting the portfolio, including ServiceNow, Jira, Confluence, CA7, Autosys, Sterling/File Transmission platforms, Dynatrace, operational monitoring systems, and Microsoft Office tools. Scripting, workflow automation, and data analysis capabilities are expected to support operational improvement opportunities.
This role will support technical program and project efforts, identify areas for process and automation improvement, analyze recurring operational issues, validate metrics and service trends, and ensure adherence to established procedures. Works closely with application teams, infrastructure partners, operations teams, and management to execute service improvements aligned with MUFG strategic objectives. Strong technical aptitude, analytical skills, written and verbal communication skills, and independent problem-solving capabilities are required.
Job Responsibilities:
Provides technical service delivery support across IT Operations, Application Support, IT Service Management (ITSM), service performance management, operational analytics, and continuous improvement initiatives. This role focuses on maintaining operational stability, enhancing support processes, analyzing service performance, and driving operational efficiencies across application and infrastructure environments. As an experienced technical contributor, the Associate Vice President supports service delivery, operational effectiveness, process maturity, and support readiness while continuing to expand knowledge across a broad range of technologies, platforms, and operational functions.
Key responsibilities include:
Job Qualifications:
Education:
•Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
“Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.”
The typical base pay range for this role is as follows:
depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
Our hybrid work schedule is four days on-site and work remotely one day per week.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
