IT Operations Data & Automation Analyst

, India

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

September 17, 2026

Business Unit:

Projects and Technology

Experience Level:

Early Careers

Job Description:

Where you Fit?

This role is part of Business Integration and Compliance (BIC) team within Downstream Trading Renewables Service & Operations Management (DTR SOM). DTR SOM delivers Secure, Reliable and Affordable End to End IT operations to Shell’s Downstream business. The current role is part of the transformation vertical which is a linking pin between the various DTR Operate Teams, delivering strategic initiatives and drive automation for meaningful data insights. 

 

What’s the role?

The internal job title for this position is Systems Engineer. This role supports the IT Operations and Service Integration teams by leveraging data to generate actionable insights that drive operational excellence. The position focuses on data analytics, automation, and visualization, enabling informed decision-making, improving service performance, and fostering continuous improvement across IT services.

• Analyze large datasets from IT systems (e.g., ServiceNow, data platforms) to identify trends, risks, and improvement opportunities.
• Develop and maintain dashboards and reports using Power BI and other MS tools to support operational and management reporting.
• Support automation initiatives using Power Apps, Power Automate, and Python to improve efficiency and reduce manual effort.
• Experience with AI and AI agent technologies (e.g., Microsoft Copilot, Copilot Studio, or similar platforms), with the ability to design, configure, and deploy AI agents that automate workflows, enhance reporting, and support IT operational processes.
• Collaborate with stakeholders across IT operations to understand data requirements and translate them into analytical solutions.
• Assist in improving data quality, governance, and standardisation across reporting processes.
• Contribute to continuous improvement initiatives aligned with simplification and automation principles.

What We Need from You?

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline.
• 3 to 5 years of experience in data analytics, automation, large-scale data management, AI agent technologies and data visualization solutions.
• Experience in Power Apps, Power Automate, Power BI, and Python
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Solid understanding of IT Operations and ServiceNow Reports and Dashboards
• Certifications in ITIL and Agile methodologies is an added advantage
• Strong analytical and problem-solving skills, with the ability to assess and optimize complex business processes.
• Excellent verbal and written communication skills, with the ability to effectively engage and collaborate with stakeholders across various levels of the organization.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

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Shell in India

Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.

Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.

Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.

Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.

Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.

We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.