IT Operations Engineer

Chicago, IL (Hybrid)

At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply.

About the Role

The IT Operations Engineer serves as a primary technical driver of LogicGate’s internal technology ecosystem, responsible for hands-on administration, lifecycle automation, and maintenance of our cloud infrastructure. Acting as the functional anchor for our SaaS stack, you will design integrations and secure our endpoint fleet to drive operational efficiency across the business. Because this role sits at the intersection of multiple departments, success hinges on exceptional collaboration and a polished communication style. You excel at breaking down sophisticated systems architecture and technical concepts into approachable, straightforward insights, and will routinely translate technical data into executive-ready reports that guide priority alignment and update senior leadership on infrastructure progress.

What You’ll Do

• Architectural Maintenance: Own and continuously improve LogicGate’s IT infrastructure at a foundational level—including endpoint management (Jamf), identity services (Okta), SaaS stack integrations, and zero-trust network access controls (Zscaler).
• Lifecycle Automation & Administration: Design, implement, and maintain advanced automation (via Python, Bash, Okta Workflows, or Zapier) to streamline RBAC frameworks, automated user provisioning (including Paylocity sync), and entitlement reviews.
• Cross-Functional Initiatives: Execute high-impact corporate IT operations projects end-to-end, including MDM policy deployment, SaaS license consolidation, and automated access review programs.
• Security & Identity Governance: Partner closely with InfoSec to manage secure authentication architectures (SAML, SCIM, JIT, OAuth), audit SaaS access control policies, and ensure strict compliance with least-privilege principles.
• Infrastructure Support: Maintain and troubleshoot critical backend architecture, including AWS VDI workspaces and hosted SCIM bridges on Google Cloud Platform (GCP).
• Emerging Technology & AI Enablement: Evaluate and implement AI powered productivity solutions, workflow automation, and emerging technologies that improve employee experience and operational efficiency while maintaining security and governance standards.

HQ Technology Operations: Provide support for Chicago HQ technology operations, service as an escalation resource for office infrastructure, conference room technology, networking, and onsite employee support when needed.

What You Bring

Required

• Proven Domain Experience: 3+ years of experience in IT operations, systems administration, or systems engineering, demonstrating hands-on administration of enterprise cloud environments and project delivery.
• Identity & Network Security Expertise: Okta Certified Professional or Administrator designation and expertise in advanced Okta administration- including SSO, MFA, profile mastering, attribute mapping, and directory integrations with core apps (Paylocity, Google Workspace, Atlassian, and 1Password)- alongside cloud network security platforms like Zscaler ZIA.
• MDM & Endpoint Mastery: Strong working knowledge of macOS environments and Jamf MDM fleet management at scale, including custom configuration profiles, software deployment, and compliance enforcement.
• Automation & Scripting Proficiency: Adept at building logic-driven integrations using tools like Okta Workflows or platform APIs to eliminate manual tasks.
• AI Literacy & Curiosity: Active interest or hands-on experience in utilizing AI productivity tools (e.g., ChatGPT, Claude, Gemini) to optimize code output, accelerate troubleshooting, and safely drive administrative efficiencies.

Nice to have

• Certifications: Jamf 200/300. Google Workspace Administrator.
• Cloud Infrastructure: Direct experience managing or supporting hosted infrastructure, specifically secure AWS VDI workspaces and SCIM bridges deployed on GCP.
• Scripting: Demonstrated experience writing clean code/scripts (Python, Bash)
• Industry Background: Experience working within a GRC, compliance, or enterprise SaaS company where IT operations and information security are tightly integrated.

The anticipated base salary range for the role is $110,000 - $120,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.

Excited about LogicGate but not familiar with GRC?

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.