IT Operations Engineer - SAP BTP

, India

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

July 13, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programmes, which sees our employees thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in India’s energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India. The Powering Progress strategy launched early 2021 confirmed the strategic position of the IT Bangalore hub in the energy transition journey. Shell continues the investment in the hub to support the S/4 journey for its key ERP SAP systems.

What’s the role

The IT Operations Engineer will become a key player in operating Shell’s central SAP Business Technology Platform (BTP). You will work together with Service Management teams to deliver stable, reliable and secure application and infrastructure services to business end users. The tasks will be done in close cooperation with Application Support colleagues, Project Delivery team (CoE) and infra suppliers and vendors primarily SAP.

As an BTP Operation Engineer, you are responsible to help resolve issues ensuring business continuity for Shell’s BTP Landscape. The role offers the opportunity to upskill in SAP’s latest BTP technology to investigate operational BTP platform issues, determine root cause and to define and implement fixes to restore the service. The team works as a DevSecOps team and is connected to the SAP ART. You will be working in one of our value streams.

What you’ll be doing

You will support the BTP Operations Landscape Manager to analyze and resolve operational incidents:

• Provide second line operational IT support for BTP including ticket resolution on BTP
• Work on incidents raised against the BTP platform
• Work on problem tickets to find a root cause of a problem or incident.
• Help in automating tasks using java or python scripting
• Executing requests to deliver new demands from customers
• Maintain Azure VM’s that run BTP connectivity services
• Be involved in delivering new capabilities on the BTP platform
• Analyze complex business processes, conduct workshops to gather, evaluate, document business needs, critical requirements and translate these into functional specifications
• Support incidents per Business Service Level Agreement (SLA). Resolve escalated multi-discipline technical application and infrastructure incidents end to end per business SLA.
• Cooperate with support and project management teams on technical feasibility and considerations, prepare detailed technical plans, evaluate test results and to ensure supportable solution is being deployed by the projects
• Hand-on experience on the technical and business aspects of configuration management, system security requirements, the operations and maintenance of systems being supported and proposed system recovery procedures.
• Identify opportunities for continuous improvement and provide feedback on the delivered service from suppliers

What you bring

• Bachelor’s in Technology or related degree with minimum 5 years experience in the industry
• Understand the SAFE ways of working and have experience to work in an agile way
• Have knowledge of scripting languages and automation
• Have knowledge how to run Infrastructure as a code (Terraform, Azure Power Platform)
• Knowledge of platforms like Azure, AWS or BTP
• Concepts of microservices and/or containers (Docker, Kubernetes)
• Conceptual understanding of networks (routers, firewalls, ip networks)
• Concepts of SDI integration with SCP and other source systems
• Concepts of CPI development & trouble shooting
• Fiori Configs for SAP BTP/SCP CF
• End-user Management in SAP BT
• Understand OSI model (application vs network)
• Understand API’s and managing API’s
• Experience with SAP Basis administration and database management
• Experience with remote product administration, maintenance, troubleshooting and Upgrades
• Security vulnerability notes & CVE notes – Assess impact, relevancy and plan and deploy remediation
• Strong problem analysis and troubleshooting skills
• Good time management skills, ability to multitask to manage conflicting requirements
• Able to communicate clearly in spoken and written English
• Ability to work with teams from different cultures and in different time zones in a global, virtual environment.
• Knowledge of SAP HANA administration, Cloud Integrations
• Experience in IT Service Management.
• Basis skills in HANA cloud DBA and/or HANA Performance tuning is a bonus.
• Experience working with information risk management controls and ITIL processes
• Expertise skills in Oracle DBA and/or ABAP Performance tuning is a bonus.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

· Progress as a person as we work on the energy transition together.

· Continuously grow the transferable skills you need to get ahead.

· Work at the forefront of technology, trends, and practices.

· Collaborate with experienced colleagues with unique expertise.

· Achieve your balance in a value-led culture that encourages you to be the best version of yourself.

· Benefit from flexible working hours, and the possibility of remote/mobile working.

· Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.

· Take advantage of paid parental leave, including for non-birthing parents.

· Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

· Grow as you progress through diverse career opportunities in national and international teams.

· Gain access to a wide range of training and development programs.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.

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Shell in India

Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.

Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.

Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.

Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.

Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We

also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.

We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.