IT Operations Specialist

Location: San Jose, CA or Hybrid (with remote support to Hong Kong)
Annual Salary: USD 130,000 - USD 160,000
Final base salary within this range will be determined based on job-related factors, including the candidate’s experience, skills, qualifications, and geographic location.
Type: Full-time
Reports to: (Interim) Director, IT 

About the Role

We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid), you’ll own device lifecycle management, workspace networking, and access provisioning, while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale. The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones.

This role partners closely with our Information Security team on security-related operations. If you bring broader experience in IT strategy, procurement, or infrastructure, we’d love to hear about it — there’s room to grow the scope of this role over time.

What You'll Do

IT Operations

• Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet
• Administer IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access)
• Maintain corporate device information security, including anti-virus and endpoint protection tools
• Administer corporate workspace IT and networking infrastructure — Wi-Fi, server room equipment, and videoconferencing — for the San Jose office
• Provide remote support for Hong Kong office networking and videoconferencing systems
• Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity

Strategy & Cross-Functional Support

• Ownership and maintenance of internal IT-owned systems and infrastructure for shared use by multiple functional groups
• Support on business applications and systems procurement, contract negotiation and budget management
• Support delivery of employee IT security training (e.g., anti-phishing awareness) in coordination with InfoSec
• Provide input on device management strategy (e.g., MDM/MAID tooling) based on day-today operational experience
• Assist with vendor coordination and support tickets for outsourced IT operations, as directed

Who You Are

Required Qualifications

• 2–5 years of experience in IT support, IT operations, or systems administration
• Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar)
• Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console)
• Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms)
• Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA)
• Strong troubleshooting skills and a service-oriented approach to internal IT support
• Ability to work independently while coordinating with colleagues across time zones (Hong
  Kong, U.S. and Europe)

Preferred Qualifications

• Exposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace), balancing security with operational
  efficiency
• Exposure to access provisioning and security strategy for more sensitive systems (e.g., contributing to 2FA/MFA policy, not just administering standard access)
• Exposure to business application procurement, contract negotiation, or vendor management
• Exposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teams
• Exposure to ownership of customer-facing systems (e.g., Shopify, corporate websites)
• Experience supporting a hybrid or multi-office environment
• Experience in consumer tech, gaming, or hardware companies

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