IT Production Support (L2 & L3) Consultant

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The role is responsible for overseeing day‑to‑day production operations for enterprise applications, data platforms, and hybrid infrastructure (on‑premise and Azure cloud).

This role provides technical leadership, incident and problem management expertise, and people management for a team of support engineers. The L2–L3 Lead ensures service reliability, operational excellence, timely incident resolution, and continuous improvement of production systems.

This role has strong technical depth, owns complex escalations, drives root‑cause analysis, and mentors the team in modern IT operations practices.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.