IT Professional I

Job Title

IT Professional I

Agency

Texas A&M University

Department

Technology Services - Strategic Alliances & Partners

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

A Glimpse of the Job

The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, and/or applications. Performs unit-level support in multiple technical fields.

Essential Duties/Tasks

Resolution of Technical Problems

• Confers with other personnel in resolving problems involving procedural and technical matters.

• Provides assistance in resolving hardware and software problems with vendor technical support.

• Researches problems and recommends solutions.

Workstation/Software Support

• Installs, upgrades, and configures workstations and software.

Estimates and Reports

• Provides resource estimates and progress reports.

Compliance

• Ensures that work is accurate and in compliance with departmental or project quality standards.

• Ensures compliance with applicable policies, rules, and procedures.

Data Security

• Ensures security of customer data and applications in all phases of production.

Common Duties

• Participates on committees to develop technical standards and direction.

• Meets with customers and technical staff to determine information technology needs and requirements.

• Provides input for the planning and budget process.

• Performs other duties as assigned.

Professional Development

• Participates in training and professional development sessions.

What you need to know

Salary: Compensation will be commensurate to selected hire’s experience.

Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.

Required Education and Experience:

• Bachelor's degree or equivalent combination of education and experience.

• Four months (1 semester) of student worker and/or customer service experience.

Required Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications.

• Ability to multitask and work cooperatively with others.

• Excellent written communication, analytical, interpersonal, and organizational skills.

Preferred Knowledge, Skills, and Abilities:

• Cross-disciplined IT skills

• Advanced IT skills

• Report writing skills

• Intermediate troubleshooting

• Client relations

• Ingenuity

• Formulating and contributing ideas

• Knowledge of ITIL.

What to do     

Apply ! A cover letter and resume will assist in the review of your application materials.  You can upload them during the application process at CV/Resume.      

Why Texas A&M University?     

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.     

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.  

•  Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums 

• 12-15 days of annual paid holidays  

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month 

• Automatically enrollment in the Teacher Retirement System of Texas  

• Health and Wellness: Free exercise programs and release time 

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more  

• Employee Tuition Assistance and Educational Release time  for completing a degree while a Texas A&M employee 

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.